Service Technician III
Hobart Food Equipment and Service · Asheville, NC · 1 mo ago
Information TechnologyFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate like EEO, legal, etc. Also remove duplicated lines, navigation, cookie, application instructions. We need to parse the job description.
Let's extract content:
First paragraph: description of company: "ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary."
That's about the company; could be "About the role"? Actually "About the role" is for role description, but we could treat as "About the role" or maybe "About the company". The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content accordingly.
We have a "Summary Service/Repair Technician 3 possesses in depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support."
That's a summary; could be part of About the role.
Then "Essential Duties And Responsibilities For All Technician Levels" with bullet list of duties.
Then "Supervisory Responsibilities This position has no direct or indirect supervisory responsibilities."
Then "Qualifications" with subparts: Required Education And Work Experience, Desired Education/Experience, Certificates and Licenses, Job‑Specific Knowledge (Mechanical Aptitude, Customer Service, Safety at Work), then "COMPETENCIES" with many subcategories (Technical and Analytical Skills, Quality, Quantity, Attendance/Punctuality, Dependability, Teamwork, Safety, Time Management and Communication Skills). Then "PHYSICAL DEMANDS & WORK ENVIRONMENT" with Physical Demands and Working Conditions and Hours of Work.
We need to decide which sections to output. The instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them.
We have no explicit Pay, Benefits, Schedule details (though schedule mentioned in summary: Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support. That's schedule info. So we could include a Schedule section with that detail. Also Hours of Work later: Normal business hours with occasional/frequent/extended hours as needed... etc. That's also schedule. So we can include Schedule section.
Benefits: not mentioned. Pay: not mentioned. So we omit Benefits and Pay.
We need sections: About the role (maybe company overview + summary), Responsibilities (essential duties), Qualifications (education, experience, certificates, job-specific knowledge), Skills (competencies), Schedule (work schedule/hours), maybe Physical Demands? Not in list of allowed headings but we could incorporate into Responsibilities or maybe a separate section? The instruction only gave examples of headings but didn't forbid others? It says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings; but we could also add others if needed? Safer to stick to those headings. Physical demands could go under Responsibilities? Not ideal. Could be part of Qualifications? Not really. Could be omitted? But we must preserve ALL substantive information; we cannot drop physical demands. So we need a section for it. The allowed headings list is examples, not exhaustive. We could add a heading like "Physical Demands & Work Environment". That seems appropriate. The instruction didn't forbid other headings; just gave examples. So we can add that.
Similarly, we might have "Supervisory Responsibilities" but that's minimal; we could include under Responsibilities or Qualifications. But we can include as a short note under Responsibilities.
We must not repeat job title as heading. So no heading for "Service/Repair Technician 3". Good.
We must not put Job ID/requisition numbers as headings; none present.
We must remove boilerplate: EEO statements, equal opportunity, etc. Also remove duplicated lines.
We must preserve all substantive info: company description, summary, essential duties, supervisory responsibilities, qualifications (required education, desired, certificates, job-specific knowledge), competencies, physical demands & work environment, hours of work.
We need to format lists with
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings; but we could also add others if needed? Safer to stick to those headings. Physical demands could go under Responsibilities? Not ideal. Could be part of Qualifications? Not really. Could be omitted? But we must preserve ALL substantive information; we cannot drop physical demands. So we need a section for it. The allowed headings list is examples, not exhaustive. We could add a heading like "Physical Demands & Work Environment". That seems appropriate. The instruction didn't forbid other headings; just gave examples. So we can add that.
Similarly, we might have "Supervisory Responsibilities" but that's minimal; we could include under Responsibilities or Qualifications. But we can include as a short note under Responsibilities.
We must not repeat job title as heading. So no heading for "Service/Repair Technician 3". Good.
We must not put Job ID/requisition numbers as headings; none present.
We must remove boilerplate: EEO statements, equal opportunity, etc. Also remove duplicated lines.
We must preserve all substantive info: company description, summary, essential duties, supervisory responsibilities, qualifications (required education, desired, certificates, job-specific knowledge), competencies, physical demands & work environment, hours of work.
We need to format lists with - . For prose use
.
We need to output only HTML fragment, no /, no markdown fences.
Let's structure:
About the role
Company description + summary.
Responsibilities
- ... duties list ...
Maybe also include supervisory responsibilities note.
Qualifications
Required Education And Work Experience: ...
Desired Education/Experience: ...
Certificates and Licenses: ...
Job‑Specific Knowledge:
- Mechanical Aptitude – ...
- Customer Service - ...
- Safety at Work – ...
Skills
We have many competencies; we could group them under Skills heading with subheadings? But we only allowed for section headings; we could use for subheadings? Not specified but we could just list as - each competency with its description. Might be long but okay.
We could break into sub-sections using
but not required. We'll just list each competency as
- with its description.
Schedule
Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support. Normal business hours with occasional/frequent/extended hours as needed; flexibility with schedule to meet critical deadlines; extended hours may include nights and/or weekends; normal scheduled hours cover early mornings, evenings and/or weekends.
Physical Demands & Work Environment
Physical Demands: ...
Working Conditions: ...
We must ensure we don't include boilerplate like "Reasonable accommodations may be made..." That's part of qualifications and physical demands; it's substantive? It's a standard statement but maybe considered boilerplate. However it's part of the posting; but it's a generic statement about accommodations. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines. The "Reasonable accommodations may be made..." is not EEO but it's an accommodation statement; could be considered boilerplate but it's part of the job description. Might be okay to keep? It's not EEO; it's about disability accommodation. Might be considered standard but not explicitly prohibited. I'd keep it as it's part of qualifications and physical demands sections.
We must not invent or summarize away detail. So we need to keep all details.
Let's extract exact phrasing.
Company description paragraph: "ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary."
Summary: "Service/Repair Technician 3 possesses in depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support."
We could combine company description and summary under About the role.
Now Essential Duties And Responsibilities For All Technician Levels: list:
- Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
- Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
- Ability to interpret and follow schematic diagrams.
- Demonstrate knowledge of sequence of operations for multiple operating modes.
- Knowledge of state specific and federal regulations related to combustion emissions
- Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
- Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
- Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
- Supports new product introduction.
- Maintains current organization, industry, and equipment knowledge.
- Responsible for assigned company assets including vehicle, tools, and inventory.
- Follows the company's safe driving and other applicable policies.
Supervisory Responsibilities: "This position has no direct or indirect supervisory responsibilities."
Qualifications:
Required Education And Work Experience: "High school diploma or GED and 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experience"
Desired Education/Experience: "Associates Degree or Vocational Certificate preferred.Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred."
Certificates and Licenses: "Position/Location dependent. Industry certification is highly desirable. Accredited Certified Technician (CFESA / NATE / Hobart)EPA Certification Job —Specific Knowledge"
Job‑Specific Knowledge: list:
- Mechanical Aptitude – Demonstrates in depth knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
- Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.
- Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.)
COMPETENCIES: many subcategories.
Let's extract each competency with its description.
Technical and Analytical Skills:
- Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
- Understanding of
. We need to output only HTML fragment, no /, no markdown fences. Let's structure:
About the role
Company description + summary.
Responsibilities
- ... duties list ...
Qualifications
Required Education And Work Experience: ...
Desired Education/Experience: ...
Certificates and Licenses: ...
Job‑Specific Knowledge:
- Mechanical Aptitude – ...
- Customer Service - ...
- Safety at Work – ...
Skills
We have many competencies; we could group them under Skills heading with subheadings? But we only allowed for section headings; we could use for subheadings? Not specified but we could just list as - each competency with its description. Might be long but okay.
We could break into sub-sections using
but not required. We'll just list each competency as
- with its description.
Schedule
Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support. Normal business hours with occasional/frequent/extended hours as needed; flexibility with schedule to meet critical deadlines; extended hours may include nights and/or weekends; normal scheduled hours cover early mornings, evenings and/or weekends.
Physical Demands & Work Environment
Physical Demands: ...
Working Conditions: ...
We must ensure we don't include boilerplate like "Reasonable accommodations may be made..." That's part of qualifications and physical demands; it's substantive? It's a standard statement but maybe considered boilerplate. However it's part of the posting; but it's a generic statement about accommodations. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines. The "Reasonable accommodations may be made..." is not EEO but it's an accommodation statement; could be considered boilerplate but it's part of the job description. Might be okay to keep? It's not EEO; it's about disability accommodation. Might be considered standard but not explicitly prohibited. I'd keep it as it's part of qualifications and physical demands sections.
We must not invent or summarize away detail. So we need to keep all details.
Let's extract exact phrasing.
Company description paragraph: "ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary."
Summary: "Service/Repair Technician 3 possesses in depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support."
We could combine company description and summary under About the role.
Now Essential Duties And Responsibilities For All Technician Levels: list:
- Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
- Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
- Ability to interpret and follow schematic diagrams.
- Demonstrate knowledge of sequence of operations for multiple operating modes.
- Knowledge of state specific and federal regulations related to combustion emissions
- Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
- Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
- Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
- Supports new product introduction.
- Maintains current organization, industry, and equipment knowledge.
- Responsible for assigned company assets including vehicle, tools, and inventory.
- Follows the company's safe driving and other applicable policies.
Supervisory Responsibilities: "This position has no direct or indirect supervisory responsibilities."
Qualifications:
Required Education And Work Experience: "High school diploma or GED and 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experience"
Desired Education/Experience: "Associates Degree or Vocational Certificate preferred.Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred."
Certificates and Licenses: "Position/Location dependent. Industry certification is highly desirable. Accredited Certified Technician (CFESA / NATE / Hobart)EPA Certification Job —Specific Knowledge"
Job‑Specific Knowledge: list:
- Mechanical Aptitude – Demonstrates in depth knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.)
- Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.
- Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.)
COMPETENCIES: many subcategories.
Let's extract each competency with its description.
Technical and Analytical Skills:
- Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.
- Understanding of
- each competency with its description. Might be long but okay.
We could break into sub-sections using
but not required. We'll just list each competency as
- with its description.
Schedule
Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support. Normal business hours with occasional/frequent/extended hours as needed; flexibility with schedule to meet critical deadlines; extended hours may include nights and/or weekends; normal scheduled hours cover early mornings, evenings and/or weekends.
Physical Demands & Work Environment
Physical Demands: ...
Working Conditions: ...
We must ensure we don't include boilerplate like "Reasonable accommodations may be made..." That's part of qualifications and physical demands; it's substantive? It's a standard statement but maybe considered boilerplate. However it's part of the posting; but it's a generic statement about accommodations. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines. The "Reasonable accommodations may be made..." is not EEO but it's an accommodation statement; could be considered boilerplate but it's part of the job description. Might be okay to keep? It's not EEO; it's about disability accommodation. Might be considered standard but not explicitly prohibited. I'd keep it as it's part of qualifications and physical demands sections. We must not invent or summarize away detail. So we need to keep all details. Let's extract exact phrasing. Company description paragraph: "ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary." Summary: "Service/Repair Technician 3 possesses in depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support." We could combine company description and summary under About the role. Now Essential Duties And Responsibilities For All Technician Levels: list: - Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed. - Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis. - Ability to interpret and follow schematic diagrams. - Demonstrate knowledge of sequence of operations for multiple operating modes. - Knowledge of state specific and federal regulations related to combustion emissions - Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment. - Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs. - Promotes branch and organization financial objectives by providing quality customer experience and generating leads. - Supports new product introduction. - Maintains current organization, industry, and equipment knowledge. - Responsible for assigned company assets including vehicle, tools, and inventory. - Follows the company's safe driving and other applicable policies. Supervisory Responsibilities: "This position has no direct or indirect supervisory responsibilities." Qualifications: Required Education And Work Experience: "High school diploma or GED and 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experience" Desired Education/Experience: "Associates Degree or Vocational Certificate preferred.Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred." Certificates and Licenses: "Position/Location dependent. Industry certification is highly desirable. Accredited Certified Technician (CFESA / NATE / Hobart)EPA Certification Job —Specific Knowledge" Job‑Specific Knowledge: list: - Mechanical Aptitude – Demonstrates in depth knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.) - Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers. - Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.) COMPETENCIES: many subcategories. Let's extract each competency with its description. Technical and Analytical Skills: - Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures. - Understanding of