Service Technician III

Essential Job Functions

• Install and commission equipment.
• Troubleshoot, inspect, diagnose, repair, and service proprietary and competitor generator components such as breakers, shutdown switches, wiring harnesses, alternators, and battery systems.
• Work independently on troubleshooting, root cause analysis, electrical control maintenance, low/medium/high voltage and arc resistant theory, and on-site field estimation.
• Promote cost reductions, drive accurate maintenance and service estimations, and increase part sales by consulting with other related team members.
• Offer accurate resolutions and maintenance education for clients through successful technical support in intense, high-level risk or security environments.
• Provide technical support and expertise for level I and level II field service technicians.
• Must be available for on-call rotation per client needs.

Requirements

• Good verbal and written communication skills.
• Expertise in electrical systems and field service.
• Strong understanding of computer hardware and networking.
• Ability to diagnose and repair hardware failures and network issues.
• Ability to travel regionally with occasional extended stay as required.
• Strong problem-solving and decision-making skills.
• Ability to work independently and collaboratively in a team.
• Ability to provide support and training to lower-level technicians.

Competencies

• Relevant technical degree or certification is a plus.
• Possession of a valid driver’s license and a good driving record.
• Prior experience with and/or exposure to PLC systems, shipyard, marine, or offshore environments is beneficial, but it is not required as we provide training specifically for our products.
• Prior relevant industry software development experience preferred.
• Possession of an FCC license preferred.
• Experience in marine or industrial equipment maintenance preferred.
• Experience with PLC systems required.