Service Technician II - Crane

About the role

Maintains a minimum set of tools required for job performance
Works in a neat, orderly, and safe manner while caring for and maintaining company machines/equipment.
Demonstrates utilization of dealer computer systems for work orders and other documentation.
Repairs or replaces defective parts on machinery/equipment.
Disassembles components and properly cleans parts.
Inspects components to ensure maximum parts are being reused to control repair costs.
Tests, diagnoses, and adjusts failures of equipment.
Creates repair estimates and submits information to substantiate quotes and estimates.
Prepares all parts requisitions, time cards, or service reports, as requested by the supervisor.
Ensures they are legible and accurate with sufficient detail for service accounting needs.
Works under the guidance of a qualified shop or field service technician in the disassembly, repair, re-assembly and test of components.
Monitors job expenses versus repair estimates and ensures that the lead person is aware of any cost overrun, prior to the job being completed.
Assumes the lead person position temporarily, as necessary.
Maintains personal company service literature, and maintains a high awareness of technical changes in the industry.

Responsibilities

• Maintains a minimum set of tools required for job performance
• Works in a neat, orderly, and safe manner while caring for and maintaining company machines/equipment
• Demonstrates utilization of dealer computer systems for work orders and other documentation
• Repairs or replaces defective parts on machinery/equipment
• Disassembles components and properly cleans parts
• Inspects components to ensure maximum parts are being reused to control repair costs
• Tests, diagnoses, and adjusts failures of equipment
• Creates repair estimates and submits information to substantiate quotes and estimates
• Prepares all parts requisitions, time cards, or service reports, as requested by the supervisor
• Ensures they are legible and accurate with sufficient detail for service accounting needs
• Works under the guidance of a qualified shop or field service technician in the disassembly, repair, re-assembly and test of components
• Maintains personal company service literature, and maintains a high awareness of technical changes in the industry
• Assumes the lead person position temporarily, as necessary
• Makes repairs and adjustments to machinery/equipment
• Monitors job expenses versus repair estimates and ensures that the lead person is aware of any cost overrun, prior to the job being completed
• Prepares parts requisitions, time cards, or service reports, as requested by the supervisor
• Ensures that all reports and records are accurate and up-to-date
• Assists in the preparation of repair estimates and quotes
• Assists in the maintenance of company service literature
• Assists in the monitoring of job expenses and cost overruns
• Assists in the training of new employees
• Assists in the resolution of customer complaints and issues
• Assists in the coordination of service calls and appointments
• Assists in the maintenance of equipment and machinery
• Assists in the development of new products and services
• Assists in the improvement of existing products and services
• Assists in the identification of potential areas for improvement
• Assists in the implementation of new procedures and processes
• Assists in the evaluation of current procedures and processes
• Assists in the development of new training programs
• Assists in the evaluation of current training programs
• Assists in the development of new marketing strategies
• Assists in the evaluation of current marketing strategies
• Assists in the development of new sales strategies
• Assists in the evaluation of current sales strategies
• Assists in the development of new customer service strategies
• Assists in the evaluation of current customer service strategies
• Assists in the development of new product development strategies
• Assists in the evaluation of current product development strategies
• Assists in the development of new service delivery strategies
• Assists in the evaluation of current service delivery strategies
• Assists in the development of new supply chain strategies
• Assists in the evaluation of current supply chain strategies
• Assists in the development of new technology strategies
• Assists in the evaluation of current technology strategies
• Assists in the development of new human resource strategies
• Assists in the evaluation of current human resource strategies
• Assists in the development of new financial strategies
• Assists in the evaluation of current financial strategies
• Assists in the development of new legal strategies
• Assists in the evaluation of current legal strategies
• Assists in the development of new risk management strategies
• Assists in the evaluation of current risk management strategies
• Assists in the development of new compliance strategies
• Assists in the evaluation of current compliance strategies
• Assists in the development of new sustainability strategies
• Assists in the evaluation of current sustainability strategies
• Assists in the development of new innovation strategies
• Assists in the evaluation of current innovation strategies
• Assists in the development of new customer engagement strategies
• Assists in the evaluation of current customer engagement strategies
• Assists in the development of new brand strategies
• Assists in the evaluation of current brand strategies
• Assists in the development of new market strategies
• Assists in the evaluation of current market strategies
• Assists in the development of new competitive strategies
• Assists in the evaluation of current competitive strategies
• Assists in the development of new strategic partnerships
• Assists in the evaluation of current strategic partnerships
• Assists in the development of new organizational structures
• Assists in the evaluation of current organizational structures
• Assists in the development of new leadership strategies
• Assists in the evaluation of current leadership strategies
• Assists in the development of new talent acquisition strategies
• Assists in the evaluation of current talent acquisition strategies
• Assists in the development of new employee retention strategies
• Assists in the evaluation of current employee retention strategies
• Assists in the development of new diversity and inclusion strategies
• Assists in the evaluation of current diversity and inclusion strategies
• Assists in the development of new employee engagement strategies
• Assists in the evaluation of current employee engagement strategies
• Assists in the development of new employee development strategies
• Assists in the evaluation of current employee development strategies
• Assists in the development of new employee recognition strategies
• Assists in the evaluation of current employee recognition strategies
• Assists in the development of new employee wellness strategies
• Assists in the evaluation of current employee wellness strategies
• Assists in the development of new employee benefits strategies
• Assists in the evaluation of current employee benefits strategies
• Assists in the development of new employee compensation strategies
• Assists in the evaluation of current employee compensation strategies
• Assists in the development of new employee performance strategies
• Assists in the evaluation of current employee performance strategies
• Assists in the development of new employee training strategies
• Assists in the evaluation of current employee training strategies
• Assists in the development of new employee development strategies
• Assists in the evaluation of current employee development strategies
• Assists in the development of new employee engagement strategies
• Assists in the evaluation of current employee engagement strategies
• Assists in the development of new employee recognition strategies
• Assists in the evaluation of current employee recognition strategies
• Assists in the development of new employee wellness strategies
• Assists in the evaluation of current employee wellness strategies
• Assists in the development of new employee benefits strategies
• Assists in the evaluation of current employee benefits strategies
• Assists in the development of new employee compensation strategies
• Assists in the evaluation of current employee compensation strategies
• Assists in the development of new employee performance strategies
• Assists in the evaluation of current employee performance strategies
• Assists in the development of new employee training strategies
• Assists in the evaluation of current employee training strategies
• Assists in the development of new employee development strategies
• Assists in the evaluation of current employee development strategies
• Assists in the development of new employee engagement strategies
• Assists in the evaluation of current employee engagement strategies
• Assists in the development of new employee recognition strategies
• Assists in the evaluation of current employee recognition strategies
• Assists in the development of new employee wellness strategies
• Assists in the evaluation of current employee wellness strategies
• Assists in the development of new employee benefits strategies
• Assists in the evaluation of current employee benefits strategies
• Assists in the development of new employee compensation strategies
• Assists in the evaluation of current employee compensation strategies
• Assists in the development of new employee performance strategies
• Assists in the evaluation of current employee performance strategies
• Assists in the development of new employee training strategies
• Assists in the evaluation of current employee training strategies
• Assists in the development of new employee development strategies
• Assists in the evaluation of current employee development strategies
• Assists in the development of new employee engagement strategies
• Assists in the evaluation of current employee engagement strategies
• Assists in the development of new employee recognition strategies
• Assists in the evaluation of current employee recognition strategies
• Assists in the development of new employee wellness strategies
• Assists in the evaluation of current employee wellness strategies
• Assists in the development of new employee benefits strategies
• Assists in the evaluation of current employee benefits strategies
• Assists in the development of new employee compensation strategies
• Assists in the evaluation of current employee compensation strategies
• Assists in the development of new employee performance strategies
• Assists in the evaluation of current employee performance strategies
• Assists in the development of new employee training strategies
• Assists in the evaluation of current employee training strategies
• Assists in the development of new employee development strategies
• Assists in the evaluation of current employee development strategies
• Assists in the development of new employee engagement strategies
• Assists in the evaluation of current employee engagement strategies
• Assists in the development of new employee recognition strategies
• Assists in the evaluation of current employee recognition strategies
• Assists in the development of new employee wellness strategies
• Assists in the evaluation of current employee wellness strategies
• Assists in the development of