Service Technician II

Job ID JR116214 | Full Time | Memphis, TN, United States

About the role

As a Service Technician II, you will be a key associate in providing an outstanding customer experience while ensuring cost and expense controls. You will work on the Property Management team to inspect, troubleshoot, and repair various systems and components in our Progress Residential single-family homes. Additional residential maintenance and repairs are required as needed.

Responsibilities

• Quickly assess situations and determine appropriate steps to resolve service requests while providing outstanding customer service.
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests, including replacement and modifications of equipment or systems as needed or requested by customers, involving the following daily:
  • Electrical, plumbing
  • Appliances
  • Water irrigation systems
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, and flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights and ceiling fans
  • Fireplaces and gas fixtures
  • Shutters, doors, cabinets, windows, sliding glass doors, and locks
  • Leaks
  • Drywall and painting
  • Pool areas, tile, hot tub/spa, pool furniture
  • Other service areas as required
• Diagnose and troubleshoot basic HVAC items, including thermostats, batteries, and filters.
• Report all major repairs or replacements prior to any expenditure of funds.
• Always be aware of the property's condition and take immediate steps to correct any unsafe conditions.
• Conduct all business in accordance with company policies and procedures and all state and federal regulations (e.g., Lead-Based Paint, ADA, Fair Housing, HAZCOM Program OSHA).
• Ensure all workplace safety standards and practices are upheld.
• Complete service requests in a professional and timely manner.
• Maintain regular attendance and excellent punctuality.
• Follow the Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace.
• This role is considered Safety Sensitive; full compliance with all Fleet policies and procedures must always be adhered to.

Requirements

• High school diploma or equivalent required.
• Technical College or Trade Program with HVAC Certification is preferred.
• Valid Driver’s License in the working state.
• Minimum of 3 years’ experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair, etc.).
• Must have your own tools required to perform ongoing service in a residential environment.
• EPA Certification required.
• Minimum 2 years’ experience repairing all makes and models of residential appliances in customers’ homes preferred.
• Ability to maintain, inspect, diagnose, and troubleshoot typical issues, then repair or replace defective equipment or components on standard household appliances is preferred.
• Ability to install all makes and models of residential appliances preferred.
• Available for on-call service, weekends, and evenings as needed.
• Previous experience in either the single-family or multi-family rental industry preferred.
• Ability to work and cope well under pressure, meet multiple and sometimes competing tight deadlines.
• Strong organizational skills, communication, and people-skills.
• Regularly required to sit and stand for several hours at a time, climb up and down stairs several times each day, and lift 50 pounds with ease.
• Must be knowledgeable of all pertinent laws and EPA and OSHA regulations.
• Working knowledge of Microsoft Office software and proficiency with handheld computers (e.g., Smartphone, iPad) is preferred.
• Honest, ethical, and handles things in a confidential manner.

Benefits

• Competitive compensation, including performance-based bonuses that reward your contributions.
• Comprehensive benefits package: medical, dental, vision, parental leave, 401(k) with company match, and more.
• Generous time off: PTO based on tenure, 13 paid holidays, and 1 floating holiday.
• Ongoing learning and development: quarterly summits, town hall meetings, and continuous training to support your professional growth.
• A culture that celebrates you: collaboration, recognition, and having fun while doing important work.