Service Technician II

About Prime: Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For over three decades, we've been committed to caring for communities where residents love to live—pairing well-maintained homes with exceptional service and sought-after locations. We maintain a richly diverse and inclusive culture where team members feel welcomed, valued, and set up to do their best work.

Property Details: Park Vista is an 800-unit community located in Sparks, NV.

About the role

As a Service Technician II, you will be the driving force behind the upkeep and maintenance of our community. This role is responsible for completing resident and community maintenance requests promptly and preparing vacant apartments for occupancy. You will ensure the community's cleanliness, aesthetic appeal, and functionality, meeting Prime’s standards of excellence. Your work significantly impacts residents' and prospects' first impressions.

Who You Are

• Technically proficient in residential property maintenance with a hands-on approach and high standards.
• Detail-oriented problem solver with ownership of your work and good decision-making skills.
• Proficient in customer service, staying calm and professional with residents.
• Punctual and determined professional eager to grow in property management.
• Team player who values customer service and strong relationships.

Responsibilities

• Diagnose and perform routine maintenance on appliances, building exteriors, doors, locks, electrical systems, flooring, landscaping, HVAC (with proper certification), plumbing, pools, and safety equipment.
• Prepare and update reports, work orders, and trackers.
• Inspect and prepare vacated apartments for new residents, ensuring they meet market-ready standards.
• Perform routine fire and life/safety inspections and annual unit inspections.
• Maintain accurate records of preventative maintenance, service requests, and apartment readiness through our mobile facilities application.
• Respond to resident inquiries and service requests with professionalism and efficiency.
• Ensure the community is free of unsafe conditions and promptly address any issues.
• Be familiar with utility cut-offs and property layout maps.
• Keep the community grounds clean and report any service needs.
• Maintain inventory of spare parts and materials, ensuring readiness for common repairs.

Requirements

• 2+ years of related experience in residential property maintenance (painting, appliance repair, plumbing, HVAC, etc.).
• Valid driver’s license for operating community vehicles and/or golf carts.
• Able to participate in the shared, mandatory on-call rotation.
• Multi-family housing experience is preferred.
• HVAC Certification is preferred.

Schedule

Monday through Friday, 9:00 AM to 6:00 PM, in addition to participation in an on-call rotation (required).

Pay

$27.59 per hour.

Benefits

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
• PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering.
• Paid Parental Leave.
• 401(k) retirement plan including a Roth option and a company matching contribution for eligible participants.
• Tuition reimbursement to support continuous learning and career development.
• Exclusive housing discounts at Prime-managed properties.