Service Technician II

Responsibilities

• Execute advanced maintenance, repairs, and troubleshooting for security systems, including integrated and high-security systems.
• Lead service calls for complex issues and provide expert solutions to ensure optimal system performance.
• Perform system upgrades and modifications based on client needs and technology advancements.
• Mentor and assist Service Technician 1 in troubleshooting and service tasks.
• Develop and implement best practices for system maintenance and service efficiency.
• Maintain detailed records of service activities, system changes, and client interactions.
• Ensure compliance with industry standards, safety regulations, and company policies.
• Perform other job-related duties as assigned.

Qualifications

• A high school diploma or equivalent.
• Technical certification or degree in electronics or a related field is preferred.
• 3-5 years of experience in servicing security systems with demonstrated expertise in advanced troubleshooting.
• Strong technical knowledge of security system components and integration.
• Proven problem-solving abilities and excellent customer service skills.
• Ability to mentor and support less experienced technicians.

Preferred Qualifications

• Advanced certifications (e.g., CPP, PSP) are highly desirable.
• Experience with high-security or large-scale security systems.

Physical Demands

• Able to safely work at heights on ladders and aerial lifts.
• Able to lift and move up to 50 lbs. and occasionally lift and move up to 100 lbs.
• Comfortable standing for long periods of time and completing overhead work for long periods of time.
• Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.