Service Technician II

About the role

The Service Technician II will take on more advanced service and maintenance responsibilities, including managing complex troubleshooting and system upgrades. This role requires a higher level of technical expertise and the ability to handle challenging service scenarios.

Responsibilities

• Execute advanced maintenance, repairs, and troubleshooting for security systems, including integrated and high-security systems.
• Lead service calls for complex issues and provide expert solutions to ensure optimal system performance.
• Perform system upgrades and modifications based on client needs and technology advancements.
• Mentor and assist Service Technician I in troubleshooting and service tasks.
• Develop and implement best practices for system maintenance and service efficiency.
• Maintain detailed records of service activities, system changes, and client interactions.
• Ensure compliance with industry standards, safety regulations, and company policies.
• Focus on excellence in everything you do and each interaction with all clients.
• Absorb training to become an expert on the company’s portfolio of solutions.
• Represent the company professionally to customers.
• Work closely with sales, management, and operations teams to best serve customers.
• Turn challenges into opportunities.
• Perform other job-related duties as assigned.

Requirements

• A sense of humor, creativity, and a positive attitude.
• High school diploma or equivalent; technical certification or degree in electronics or a related field is preferred.
• 3-5 years of experience in servicing security systems with demonstrated expertise in advanced troubleshooting.
• Strong technical knowledge of security system components and integration.
• Proven problem-solving abilities and excellent customer service skills.
• Ability to mentor and support less experienced technicians.

Preferred Qualifications

• Advanced certifications (e.g., CPP, PSP) are highly desirable.
• Experience with high-security or large-scale security systems.

Physical Activities/Demands

• Able to safely work at heights on ladders and aerial lifts.
• Ability to lift and move up to 50 lbs. and occasionally lift and move up to 100 lbs.
• Must be comfortable standing for long periods of time and complete overhead work for long periods of time.
• Must have a current, valid driver's license in the state of application and meet company driving standards.

Pay

The base pay range for this role is $25.75 - $40.25 hourly. This position may have overtime available. Wage may vary based on location, skills, and experience and may differ from the amounts listed above. This position may also be eligible for a variable bonus in addition to base wage, as well as health coverage, paid holidays, and other benefits.