Service Technician II

About the role

The Service Technician II will take on more advanced service and maintenance responsibilities, including managing complex troubleshooting and system upgrades. This role requires a higher level of technical expertise and the ability to handle challenging service scenarios.

Responsibilities

Execute advanced maintenance, repairs, and troubleshooting for security systems, including integrated and high-security systems.

• Lead service calls for complex issues and provide expert solutions to ensure optimal system performance.
• Perform system upgrades and modifications based on client needs and technology advancements.
• Mentor and assist Service Technician 1 in troubleshooting and service tasks.
• Develop and implement best practices for system maintenance and service efficiency.
• Maintain detailed records of service activities, system changes, and client interactions.
• Ensure compliance with industry standards, safety regulations, and company policies.

Requirements

• High school diploma or equivalent; technical certification or degree in electronics or a related field is preferred.
• 3-5 years of experience in servicing security systems with demonstrated expertise in advanced troubleshooting.
• Strong technical knowledge of security system components and integration.
• Proven problem-solving abilities and excellent customer service skills.
• Ability to mentor and support less experienced technicians.

Preferred Qualifications

• Advanced certifications (e.g., CPP, PSP) are highly desirable.
• Experience with high-security or large-scale security systems.

Physical Activities/Demands

• Able to safely work at heights on ladders and aerial lifts
• Ability to lift and move up to 50 lbs. and occasionally lift and move up to 100 lbs.
• Must be comfortable standing for long periods of time and complete overhead work for long periods of time.
• Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.

Pay

The base pay range for this role is $25.75 - $40.25 hourly. This position may have overtime available. Note that wage may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base wage as well as health coverage, paid holidays, and other benefits.