Service Technician II

Overview The Service Technician II tests, troubleshoots and repairs all aspects of our security systems including access control, and video systems at customer sites. The Service Technician II interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations. The Service Technician tests, troubleshoots, and repairs all aspects of our access control systems. Experience with servicing CCTV, various video systems, networking (TCP/IP), and associated network routers, gateways, switches is a plus. Must be able to troubleshoot problems at customer sites and remotely. To that end, the Service Technician interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations Responsibilities Service and Resolution (70%): Maintains, services, installs, tests Basic access control, security components and Video/CCTV SystemsDiagnoses CCTV system problems and determine faulty componentsPrograms digital video recorders and network video recorders according to client needsEnsures that systems are serviced properly and on time in accordance with Kastle's procedures and quality control standardsProvides regular progress updates to all stakeholdersCommunicates with customers, customer representatives, contractors and Kastle staff as necessary to service, install and test equipmentServices, and repairs Kastle access control and video systems.Interfaces with customers to insure their complete confidence in the Kastle System.Verifies completed work is documented accurately and consults with manager to resolve discrepancies.Maintains company‑owned vehicles, tools, equipment, and individual tool issue.Local Travel to worksites in the DC Metro Service Ticket Administration (15%): Manage tickets once assignedLogs technician hours and parts used on jobs, changes the billing status on jobs after consultation with CS and/or I&S DirectorProvides accurate documentation for completed work and consults with Technical Support to resolve discrepanciesProcesses Work orders & Service requests in field service dispatch system Equipment Maintenance and Inventory (5%): Maintains and protects building keys to customer buildings.Responsible for providing proper documentation for inventory control and for maintaining proper inventory for vehicles and projectsMust be available to perform end of year and interim inventory counts.Maintains assigned company-owned vehicles, tools, equipment, and individual tool issue. Qualifications Advanced electronics knowledgeAdvanced electrical knowledgeMid-level to advanced networking knowledge with certificationsAdvanced diagnostic skills for more complex servicesWorks closely with network and IT personnel about IP addressing issues.Knowledge in access control (Z, Quad, other), lock smith, wireless networking, delayed egress locks, specialty alarm systems (DMP/Silent Night), other access control mfg., training/certification, telephones, networking & IPAbility to perform quality service repairs on multiple supported productsWork history must display stability and consistent attendanceDemonstrated ability to accept responsibility and carry out assigned tasks with limited supervisionAbility to interface and communicate with customers and co-workers in a clear and professional mannerSelf-motivated and excellent attention to detailMust be available to work overtime, weeknights, and weekends as neededAbility to lift, move, or carry items weight up to 75 pounds.Required to maintain a valid driver’s license and clean driving record Equal Opportunity Statement At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.