Service Technician II

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support global customers, with highly specialized technicians and best-in-class supply chain procedures.

About the role

The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.

Responsibilities

• Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed.
• Maintains, diagnoses, and repairs basic mechanical commercial food equipment for customers on contract and/or on time and material (T&M) basis.
• Interprets and follows schematic diagrams.
• Demonstrates knowledge of sequence of operations for multiple operating modes.
• Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Supports branch and organization financial objectives by providing a quality customer experience.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company's safe driving and other applicable policies.

Requirements

• High school diploma or GED and 2-4 years of electrical and mechanical experience, or
• High school diploma or GED and 0-2 years of HVACR service experience with an EPA certification, or
• Vocational certificate in HVACR.
• Associate’s degree or Vocational Certificate is preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
• Industry certification is highly desirable (position/location dependent).

Skills

• Mechanical Aptitude: Demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment. Skilled in use of various tools and equipment (e.g., basic hand tools, reading and following service manuals, gauges, meters, etc.)
• Customer Service: Highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
• Problem Solving: Fundamental role in finding ways to address all types of problems by having a good approach without being ineffective or causing painful consequences.
• Safety at Work: Learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger and stops it before it causes risk, danger, or injury.
• Technical and Analytical Skills:
  • Ability to read and interpret standard service manuals and mechanical diagrams.
  • Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
  • Compiles and summarizes data for supervisor and/or branch manager to help create customer-focused strategies.
  • Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
• Quality:
  • Demonstrates accuracy and thoroughness.
  • Looks for ways to improve and promote quality.
  • Applies feedback to improve performance.
  • Monitors own work to ensure quality.
• Quantity:
  • Meets productivity standards as set by Customer Facing Metrics (CFMs).
  • Completes work in a timely manner.
  • Strives to increase productivity.
  • Works quickly.
• Attendance/Punctuality:
  • Is consistently at work and on time.
  • Ensures work responsibilities are covered when absent.
  • Arrives at meetings and appointments on time.
• Dependability:
  • Follows instructions, responds to management direction.
  • Takes responsibility for own actions.
• Teamwork:
  • Balances team and individual responsibilities.
  • Exhibits objectivity and openness to others' views.
  • Gives and welcomes feedback.
  • Contributes to building a positive team spirit.
  • Puts success of team above own interests.
  • Able to build morale and group commitments to goals and objectives.
  • Supports everyone's efforts to succeed.
  • Recognizes accomplishments of other team members.
  • Keeps commitments.
  • Commits to extended hours of work when necessary to reach goals.
  • Completes tasks on time.
• Safety:
  • Ability to read and understand safety guidelines of the business.
  • Approaches job responsibilities with an emphasis on safety, efficiency, and quality.
  • Performs periodic visual safety inspections of vehicle and equipment, reports defects, and takes them out of service until repairs are made or items replaced.
  • Demonstrates a comprehensive knowledge of company products and services.
  • Completes required safety training.
• Time Management and Communication Skills:
  • Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure work is completed accurately and efficiently within established time frame.
  • Demonstrated ability to communicate orally with individuals from within and outside the organization.
  • Demonstrates crisis/conflict resolution skills.
  • Ability to self-motivate and take direction from senior technicians and management.
  • Thrives in a multi-tasking environment and can adjust priorities quickly.

Physical Demands & Work Environment

• Physical Demands: While performing the duties of this job, the employee may:
  • Lift up to 75 lbs with or without assistance.
  • Climb up to 10 ft with an A-frame ladder.
  • Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet.
  • Extensive walking (3-5 miles/day).
  • Extensive driving (5-6 hours/day).
  • Kneel, squat, bend, push/pull.
  • Move in different positions to accomplish tasks in various environments including tight and confined spaces.
  • Operate motor vehicles or heavy equipment.
  • Operate machinery and/or power tools.
• Working Conditions:
  • Office facility and customer facilities (including commercial kitchens of various types of businesses).
  • Exposure to noise, heat, cold, slippery, wet, or dirty conditions may occur.
  • Travel requirement up to 50% of time.
  • Normal business hours with occasional/frequent/extended hours as needed.
  • Flexibility with schedule to meet critical deadlines.
  • Extended hours may include nights and/or weekends.
  • Normal scheduled hours cover early mornings, evenings, and/or weekends.