Service Technician II

About the Role

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers. The company’s products include ware washing equipment; cooking equipment (ovens, ranges, broilers); refrigeration equipment (refrigerators, freezers, prep tables); food processing equipment (slicers, mixers, scales); and kitchen exhaust, ventilation, and pollution control systems. With the largest service network in the industry, ITW FEG supports global customers through highly specialized technicians and best-in-class supply chain procedures.

The Service/Repair Technician 2 possesses fundamental mechanical and electrical aptitude with troubleshooting experience. This role provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The position requires a routine work schedule, including on-call, after-hours, holiday, and weekend on-site repair support.

Responsibilities

• Installs mechanical and electrical commercial food equipment and assists in more advanced installations as needed.
• Maintains, diagnoses, and repairs basic mechanical commercial food equipment for customers on contract and/or time and material (T&M) basis.
• Interprets and follows schematic diagrams and demonstrates knowledge of sequence of operations for multiple operating modes.
• Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Supports branch and organization financial objectives by providing a quality customer experience.
• Maintains current organization, industry, and equipment knowledge.
• Manages assigned company assets, including vehicle, tools, and inventory.
• Follows the company's safe driving and other applicable policies.

Requirements

• High school diploma or GED and one of the following:
  • 2-4 years of electrical and mechanical experience, or
  • 0-2 years of HVACR service experience with an EPA certification, or
  • Vocational certificate in HVACR.
• Preferred: Associate’s degree or Vocational Certificate.
• Preferred: Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
• Industry certification is highly desirable (position/location dependent).

Skills

• Mechanical Aptitude: Demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment. Skilled in using tools and equipment (e.g., hand tools, service manuals, gauges, meters).
• Customer Service: Highly professional demeanor with excellent telephone skills and etiquette. Utilizes interpersonal styles to positively assist and influence customers.
• Problem Solving: Fundamental role in addressing problems with effective approaches.
• Safety at Work: Maintains high alertness to detect and prevent risks, ensuring safety for themselves and others.
• Technical and Analytical Skills:
  • Reads and interprets service manuals and mechanical diagrams.
  • Understands basic math (addition, subtraction, multiplication, division, percentages, measurement conversions).
  • Compiles and summarizes data for supervisors to support customer-focused strategies.
  • Basic knowledge of Windows applications and Microsoft Office (Word, Excel).
• Quality:
  • Demonstrates accuracy and thoroughness.
  • Applies feedback to improve performance.
  • Monitors own work to ensure quality.
• Quantity:
  • Meets productivity standards as set by Customer Facing Metrics (CFMs).
  • Completes work in a timely manner and strives to increase productivity.
• Attendance/Punctuality:
  • Consistently at work and on time.
  • Ensures work responsibilities are covered when absent.
  • Arrives at meetings and appointments on time.
• Dependability:
  • Follows instructions and responds to management direction.
  • Takes responsibility for own actions.
• Teamwork:
  • Balances team and individual responsibilities.
  • Exhibits objectivity and openness to others' views.
  • Gives and welcomes feedback.
  • Contributes to building a positive team spirit.
  • Puts success of team above own interests.
  • Recognizes accomplishments of other team members.
  • Keeps commitments and completes tasks on time.
• Safety:
  • Reads and understands safety guidelines.
  • Approaches job responsibilities with an emphasis on safety, efficiency, and quality.
  • Performs visual safety inspections of vehicle and equipment; reports defects and removes items from service until repaired.
  • Completes required safety training.
• Time Management and Communication:
  • Prioritizes workload, special tasks, and concurrent projects to meet deadlines.
  • Communicates orally with individuals within and outside the organization.
  • Demonstrates crisis/conflict resolution skills.
  • Self-motivated and able to take direction from senior technicians and management.
  • Thrives in a multi-tasking environment and adjusts priorities quickly.

Physical Demands & Work Environment

• Physical Demands:
  • Lift up to 75 lbs with or without assistance.
  • Climb up to 10 ft with an A-frame ladder; occasional roof access via extension or fixed ladders greater than 20 feet.
  • Extensive walking (3-5 miles/day) and driving (5-6 hours/day).
  • Kneel, squat, bend, push/pull, and move in tight or confined spaces.
  • Operate motor vehicles, heavy equipment, machinery, and power tools.
• Working Conditions:
  • Office facility and customer facilities, including commercial kitchens.
  • Exposure to noise, heat, cold, slippery, wet, or dirty conditions may occur.
  • Travel requirement up to 50% of the time.
  • Normal business hours with occasional/extended hours as needed (early mornings, evenings, weekends).