Service Technician II

About the role

Birge & Held invests in communities to transform lives, supporting three multifamily communities — Wesbury Park, Dublin Square, and Sawmill Park in Dublin, OH — comprising 600 units. The company fosters a culture where employees are passionate about people, demonstrate leadership at every level, and continuously learn and innovate. As a Service Technician II, you will report directly to the Operations Manager and ensure the overall maintenance, functionality, and appearance of the community’s physical assets.

Responsibilities

• Conduct all work in alignment with company policies, procedures, and applicable laws, including Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.
• Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors.
• Inspect buildings and common areas to ensure cleanliness, safety, and visual appeal.
• Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds.
• Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities.
• Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.
• Complete assigned work orders promptly, requesting support and reporting any delays or issues.
• Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams.
• Maintain community grounds to ensure a clean, safe, and welcoming environment.
• Oversee the day-to-day maintenance of the assigned B&H portfolio.
• Provide assistance to