Service Technician I - San Jose, CA
About the role
The Service Technician I (STI) operates on-site to perform fundamental preventive maintenance and minor repairs on NCS car wash equipment and accessories. They focus on learning core troubleshooting and maintenance procedures under direct supervision, with an emphasis on safe work practices and accurate documentation.
Responsibilities
- Perform basic service work on vehicle wash equipment and accessories, including fundamental troubleshooting of electrical, electronic, and mechanical problems to identify needed corrective action.
- Aid in replacing, repairing, or adjusting parts and systems as necessary.
- Inspect, calibrate, and check chemicals under supervision.
- Run equipment through "cycles" to ensure basic system functioning.
- Inspect equipment to ensure proper function.
- Provide basic information to customers regarding proper operation and general maintenance of equipment.
- Keep Direct Manager or Supervisor informed of all problems or difficulties.
- Maintain up-to-date knowledge of equipment changes or modifications through training seminars, maintenance manuals, and service bulletins.
- Complete work orders, expense reports, and daily/weekly time logs accurately.
- Comply with all service policies and procedures.
Additional Job Duties And Responsibilities
- Assist in advising customers of necessary service work and basic recommendations regarding replacement of worn or damaged parts.
- Develop and maintain good rapport with customers, striving to provide positive service.
- Deliver parts or supplies to customers when needed.
- Absorb and maintain proper inventory of parts on service vehicles.
- Comply with all applicable OSHA, EPA, local regulatory laws, and company safety policies.
Qualifications
- High school diploma or equivalent.
- Valid California Driver’s License.
- Ability to operate a company-provided vehicle.
- Knowledge of basic automotive repair and maintenance.
- Strong attention to detail and ability to follow instructions.
- Excellent communication and customer service skills.
Skills
- Basic understanding of electrical, electronic, and mechanical systems.
- Good problem-solving and troubleshooting abilities.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite.
Benefits
Comprehensive medical, dental, and vision; HSA/FSA; matching 401(k); Basic Life/AD&D; and Long-term/Short-term disability. Paid Leave: Competitive PTO and holiday pay. Employees accrue paid sick leave in accordance with the AZ Fair Wages and Healthy Families Act, the CO Healthy Families and Workplaces Act, and the CA Healthy Workplaces, Healthy Families Act.
Pay
Target Salary Range: $24.29-36.44. Actual compensation is determined by experience, education, and geographic location.
Schedule
Hours vary based on business needs.
Application Information
Applications are accepted on an ongoing basis until the position is filled.
Career Advancement
NCS is committed to internal growth; successful candidates may have opportunities to advance into HR Management or specialized leadership tracks.
Transportation
This position involves the regular operation of a company-provided vehicle. Driving is an essential function of this role to provide service to various business locations in a manner that cannot be comparably performed via alternative transportation.