Service Technician I

Job Duties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on-site installations of software upgrades and major modifications.

Requirements

• A high school diploma or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Bosch, Silent Knight fire alarm experience preferred; Simplex, Notifier, Edwards, Siemens, or other commercial fire systems a plus.
• ESA Certified Alarm Technician or NTS Certified Service Technician preferred.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communications skills.
• Excellent problem-solving and analytical skills.
• Excellent time management skills.
• Positive attitude and strong work ethic.
• Certifications in enterprise grade CCTV and Access Control systems a plus.

Qualifications

• Experience with Securitas Technology products and services.
• Knowledge of Securitas Technology’s integrated security solutions and services.
• Understanding of Securitas Technology’s service delivery model and processes.

Skills

• Technical troubleshooting skills.
• System administration and configuration skills.
• Documentation and reporting skills.
• Project management skills.
• Customer service and communication skills.

Benefits

• Comprehensive benefits including paid company training.
• Company vehicle.
• Medical, dental, vision, and life insurance.
• 401K with 60% match up to 6% of salary.
• Paid vacation, holiday, and sick time.
• Education assistance.
• Exceptional growth opportunities.
• Wide variety of employee discounts on travel, equipment, and more!

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and may vary based on client needs.

Company

Securitas Technology is part of Securitas, a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. We have more than 13,000 colleagues in 40 countries dedicated to helping make your world a safer place and delivering an unparalleled client experience. We offer a full portfolio of video, access, intrusion, fire, and integrated systems and services, and serve countless long-term clients with solutions and services that protect their people, customers, and assets. Our service teams provide service on Securitas Technology products at client sites, responding to trouble tickets, diagnosing and resolving application issues, executing preventative maintenance tasks, performing routine configuration changes, documenting system modifications, producing technical documentation, and performing on-site installations of software upgrades and major modifications.

About the Role

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are demonstrated daily by our employees to our customers and the communities we serve.