Service Technician I

Key Responsibilities

• Conduct all business in accordance with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.
• Inspect buildings and common areas to assess cleanliness, safety, and overall property condition.
• Perform basic repairs and maintenance of HVAC units, electrical systems, mechanical equipment, plumbing fixtures, and structural facilities.
• Complete all assigned work orders within 48 hours, unless an emergency requires immediate action.
• Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.
• Perform on-site work to preserve and enhance asset appearance and functionality.

Team Coordination and Communication

• Provide daily progress updates and communicate frequently with the operations team.
• Cookordinate and complete tasks in alignment with broader departmental priorities.
• Maintain a professional, respectful, and courteous demeanor with residents, prospectives residents, team members, and vendors.
• Assist in ensuring a positive resident experience through timely service and proactive maintenance.

Grounds and Facility Support

• Maintain the cleanliness and safety of grounds and common areas.
• Support seasonal tasks such as snow removal, landscaping, and debris cleanup to ensure curb appeal.
• Oversee the day-to-day maintenance of the assigned B&H portfolio.
• Provide assistance to other B&H assets as needed to drive broader company goals and operational success.

Administrative and On-Call Duties

• Complete and submit required administrative documentation (e.g., work order logs, inspection forms) accurately and on time.
• Participate in the maintenance on-call rotation to handle after-hours emergencies.
• Perform other duties as assigned by the Service Manager.

Education, Experience, And Skills

• Formal technical training and/or equivalent job experience in heating and air conditioning, preferred.
• EPA certification for refrigerant handling, preferred or willingness to obtain certification upon hire.
• HVAC certification, preferred.
• Experience in residential property maintenance is beneficial.
• Experience in residential property maintenance is beneficial.
• Experience in residential property maintenance is beneficial.
• Experience in residential property maintenance is beneficial.

What We Offer

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health.
• Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Enjoy competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance.
• Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program.