Service Technician

Purpose

The Service Technician will provide on-site support to internal and external customers in maintaining Vesuvius products and systems for the Steel division.

Key Result Areas

• Participates in all safety meetings & functions following all rules set forth to ensure safe work environment.
• Assists Account Manager and participates in customer meetings when required.
• Assists Account Manager with refractory solutions and refractory knowledge.
• Gathers daily reports: caster logs, EAF heats sheets, ladle logs, tundish sheets and other related reports.
• Packages products as required, using skids, crates, boxes, etc.
• Notifies account manager or lead/supervisor of unusual equipment problems and performs all other duties assigned by the Account and/or District manager.
• Conducts field trials for new and current business initiatives.
• Compiles trial information for analysis.
• Trains customers on proper procedures for mechanism operations and maintenance.
• Trains customers on proper procedures for systems and refractory use.
• Takes regular inventory with precision.
• Affords assistance in all project work at customer’s site.
• Collaborates in all delivery efforts of Vesuvius products.

Qualifications

• High school diploma or GED required.
• Associates degree or certificate in technical field a plus.
• Two plus years of industrial and/or maintenance experience a plus.
• Basic mechanical skills with the ability to become proficient in how our systems function.

Skills & Behaviour

• Ability to communicate effectively with all levels of internal and external customers including operations, sales, purchasing, and receiving.
• Ability to recognize, gather, organize and report relevant data.
• Ability to acquire an understanding of the customer’s steel making processes.
• Ability to acquire an understanding of products supplied.
• Ability to install, repair, service, test and troubleshoot.
• Ability to make decisions, prioritize own work with minimum supervision.
• Requires good reading, writing, and mechanical aptitude.
• Ability to manage time effectively.
• Ability to work from blueprints and diagrams.
• Ability to use MS Word and MS Excel.
• All fork-lift operations including the ability to load/unload trucks occasionally.
• Able to rig components using slings and chains.
• Ability to use basic hand tools.

Problem Solving & Complexity

• This position requires the ability to interact with external and internal customers at various levels.
• It is important that during exchanges with customers that technical credibility is maintained while also understanding what is in the best interest of Vesuvius.
• The service position will assist with all business initiatives for Vesuvius and report to the account manager.

Physical Requirements

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, vehicles.
• The noise level in the work environment is usually moderate.
• Exposure to dust and raw materials particles is frequent.
• Exposure to extreme temperatures.
• Ability to work within the steel mill environment daily to interact with customers and colleagues.