Service Technician

Location: United States - New York, NY

About the role

If you enjoy solving problems, applying mechanical ability, thinking creatively, and learning new things in an exciting, challenging, fast-paced, and rewarding environment, we have a Service position for you. With more than 500 technicians across the US and Canada, our Service team is a differentiator. Working at our customers’ facilities, our service technicians maintain, troubleshoot, and repair battery, engine-powered and robotic Tennant products. As a Field Service Technician with Tennant, you will diagnose equipment issues and determine what is needed to get the equipment running again. By providing quality communication and craftsmanship to our customers, our Service Technicians are a true asset to Tennant Company.

Responsibilities

• Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical, electrical, hydraulic systems and combustion engine problems on customer-owned Tennant products and similar competitor models.
• Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.
• Create and maintain records of all service activities and business reporting documentation.
• Ensure cleanliness and organization of all Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
• Follow all safety protocols and utilize proper PPE.
• Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.

Requirements

• High school diploma or equivalent.
• Valid driver's license plus meet Tennant Company driving policy requirements.
• 0-2 years of experience in:
  • Troubleshooting and repairing mechanical and electrical systems.
  • Reading and interpreting electrical schematics.
  • Using hand and power shop tools, equipment, and diagnostic devices (multimeter, voltmeter, etc.).
  • Using a personal computer, MS Office Suite, and email.

Preferred Qualifications

• Vocational schooling in automotive/diesel/electrical.
• Previous experience and knowledge in:
  • Working on Electro-Mechanical Equipment systems and components (Automotive, forklifts, appliances, golf carts, hospital equipment, etc.).
  • Working in a field service position.
  • Working directly with customers.

Physical Requirements

• Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.
• Frequent sitting, standing, twisting, reaching, pushing, and pulling, bending, stooping, kneeling, or squatting daily.
• Driving a van to and from customer sites daily, including frequent driving time of 3+ hours daily.

Pay

$51,120 - $76,920

Schedule

Monday – Friday

Benefits

• Competitive salary with performance-based incentives.
• Excellent benefits package (eligible on 1st day of employment) including:
  • Multiple medical plan options.
  • 401(k) with a 100% match up to 6%.
  • Paid vacation time.
  • Up to 8 paid company holidays and 3 personal holidays per year.
  • Dental and vision coverage.
  • Wellness rewards.
  • Robust family support programs.
  • Company-paid disability and life insurance.
  • Full Employee Assistance Program.
• Company Service Vehicle.
• Cell phone and Tablet.
• Uniforms.
• Specialty Tools.
• Comprehensive training program including ride-along, virtual, and factory-based training.