Service Technician

About the Role

Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide first-class customer service while learning how to install and repair a variety of dental equipment, including computer-related items. As employees develop their basic install and repair skills, they have growth opportunities with Patterson.

Responsibilities

• Install and/or repair dental equipment: observe, listen, learn, and apply training provided by Service Technician mentors and online courses through Patterson Technology Academy.
• Safely remove, modify, repair, and install various dental equipment under general supervision, with the ability to work independently after training.
• Follow checklists to ensure all critical parts are examined.
• Demonstrate knowledge of installation procedures and jobsite protocol.
• Apply specific manufacturer and Patterson guidelines, OSHA, and other applicable laws and regulations related to asepsis.
• Perform other duties as assigned.

Customer Service

• Support customer needs through timely and professional responses.
• Demonstrate a people-first approach by treating customers respectfully and courteously.
• Build and maintain customer relationships through follow-up and approachable interactions.

Communication

• Understand and convey information effectively to customers.
• Listen attentively and ask questions when necessary.
• Use general terminology to explain technical aspects to non-technical audiences.

Additional Functions

• Work Ethic: Commitment to working with a sense of urgency and persistence while adhering to Patterson’s business conduct and code of ethics.
• Problem-Solving Skills: Anticipate problems and customer needs, going beyond training to find solutions.
• Interpersonal Skills: Establish and maintain productive relationships with customers, vendors, and colleagues; handle difficult situations and deliver negative information constructively.
• Inventory Management: Determine parts, supplies, or tools needed for service requests and manage vehicle inventory.
• Personal/Vehicle Safety: Maintain a quality driving record and represent Patterson Dental while driving a company vehicle; ensure proper vehicle maintenance.

Requirements

• High school diploma or equivalent.
• Mechanical aptitude.
• Strong work ethic and ownership of company and customer goals.
• Focus on understanding, meeting, and exceeding customer expectations.
• Ability to thrive in a fast-paced environment.
• Basic computer skills and/or ability to use a smartphone/tablet.
• Strong verbal and written communication skills.
• Valid driver’s license with a good driving record.

Preferred Qualifications

• Trade school training in carpentry, plumbing, heating, electricity, or electronics.
• Excellent organization and problem-solving skills.
• Knowledge of Microsoft Outlook, Excel, and Teams.

Working Conditions

Physical Demands

• Remain in a stationary or driving position up to 100% per day.
• Lift boxes and dental supplies up to 1-25 pounds up to 75% per day.
• Position oneself to install/maintain dental equipment, including under equipment or cabinets, up to 50% per day.
• Reach at shoulder level and waist level up to 25% per day.
• Move or lift dental equipment and supplies weighing 26-49 pounds up to 10% per day.
• Move dental equipment weighing up to 50 pounds into place less than 5% per day.
• Climb steps and/or ladders less than 5% per day.

Environmental Factors

• Travel to customer locations to provide services and support.

Travel and On-call

• 100% travel to customer sites in a local geographic area.
• Occasional out-of-town travel for overnight and/or after-hours work.

Benefits

• Full medical, dental, and vision benefits, plus an integrated wellness program.
• 401(k) match retirement savings plan.
• Paid time off (PTO).
• Holiday pay and floating holidays.
• Volunteer time off (VTO).
• Educational assistance program.
• Full paid parental and adoption leave.
• LifeWorks (Employee Assistance Program).
• Patterson Perks Program.

Pay

The potential compensation range for this role is $20.91 - $27.16 per hour. The final offer amount could exceed this range based on factors such as candidate location, experience, and skills.