Service Technician

About the Role

We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside industry experts to provide first-class customer service while learning to install and repair a variety of dental equipment, including computer-related items. As employees develop their skills, growth opportunities with Patterson become available. Join a company that values being Passionate, Focused, Always Advancing, and People-First.

Responsibilities

• Install and/or repair dental equipment under general supervision, with the ability to work independently after training.
• Follow checklists to ensure all critical parts are examined during installations and repairs.
• Demonstrate knowledge of installation procedures and jobsite protocol.
• Apply manufacturer guidelines, Patterson protocols, OSHA regulations, and other applicable laws related to asepsis.
• Respond to customer needs in a timely and professional manner, building and maintaining strong customer relationships.
• Communicate effectively with customers, using general terminology to explain technical aspects to non-technical audiences.
• Anticipate problems and customer needs, going beyond training to find solutions.
• Establish and maintain productive relationships with customers, vendors, and colleagues.
• Determine parts, supplies, or tools needed to complete service requests and manage vehicle inventory.
• Maintain a quality driving record and ensure proper vehicle maintenance for safety.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Mechanical aptitude required.
• Strong work ethic with a focus on meeting and exceeding customer expectations.
• Ability to thrive in a fast-paced environment.
• Basic computer skills and/or ability to use a smartphone/tablet.
• Strong verbal and written communication skills.
• Valid driver’s license with a good driving record.

Preferred Qualifications

• Trade school training in carpentry, plumbing, heating, electricity, or electronics is highly desirable.
• Excellent organization and problem-solving skills.
• Knowledge of Microsoft Outlook, Excel, and Teams is helpful.

Working Conditions

Physical Demands

• Remain in a stationary or driving position up to 100% of the day.
• Lift boxes and dental supplies weighing 1-25 pounds up to 75% of the day.
• Position oneself to install or maintain dental equipment, including working under equipment or cabinets, up to 50% of the day.
• Reach at shoulder level and waist level up to 25% of the day.
• Move or lift dental equipment and supplies weighing 26-49 pounds up to 10% of the day.
• Move dental equipment weighing up to 50 pounds into place less than 5% of the day.
• Climb steps and/or ladders less than 5% of the day.

Environmental Factors

• Travel to customer locations to provide services and support.
• 100% travel to customer sites within a local geographic area.
• Occasional out-of-town travel for overnight and/or after-hours work.

Pay

The potential compensation range for this role is $20.91 - $27.16 per hour. The final offer amount could exceed this range, based on factors such as candidate location, experience, and skills.