Service Technician

About the role

The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.

Responsibilities

• Service top of rail and gauge face lubricator units to specified guidelines.
• Perform lubrication service program for railroad customers.
• Use logic and methods to solve problems to find effective solutions.
• Understand and adhere to general railroad and Loram operating rules.
• Manage inventory held on maintenance vehicle through company processes.
• Plan work based on length and task difficulty, develop schedules, and anticipate and adjust for problems to meet objectives.
• Work independently.
• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactively resolve problems.
• Build customer and supplier relations for improved products and services.
• Work with Sales Department to ensure customer expectations are met.

Requirements

• High School Diploma or equivalent.
• Maintain railroad safety training and certifications.
• Ability to obtain a CDL.

Preferred Qualifications

• Associate degree in Electrical or Mechanical.
• 1+ years of field service experience with a customer-facing role.
• 2+ years working in a railroad environment.
• Field service experience.
• Basic computer skills.

Preemployment Requirements

• Successful completion of a pre-employment physical examination and role-specific assessments (may include DOT Physical Exam, Regulated (DOT) DS/BAT, Human Performance Evaluation (HPE), and Audiogram).
• Successful completion of an eVerifile/eRailSafe background check as required by Loram’s railroad customers; ongoing eligibility subject to compliance with eRailSafe standards.
• Must possess and maintain a valid driver’s license; Motor Vehicle Record (MVR) check conducted upon hire and annually thereafter.
• Successfully pass a pre-employment drug and alcohol test.

Working Conditions

• 100% travel, using any method of transportation; adequate transportation to and from required.
• Ability to lift and/or move up to 50 pounds.
• Ability to apply high levels of cognitive, analytical, retention, and reasoning.
• Excellent communication skills used within any social context.
• Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste, and smell.
• Can see up close, distances, colors, and has use of peripheral vision and depth perception.
• Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.

Benefits

• Company-sponsored medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Wellness programs.
• Basic life and AD&D insurance.
• Voluntary life insurance.
• Company-paid short-term and long-term disability coverage.
• 401(k) retirement plan with an employer match of 150% up to the first 6% contributed.
• Employee Assistance Program (EAP).
• Behavioral health support.
• Leaves of absence.
• Tuition reimbursement.
• Payroll charity contributions.
• Adoption assistance.
• Optional plans such as legal, critical illness, and hospitalization.

Pay

The pay range for this position is between $47,200 and $66,000. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.