Service Technician

Core Responsibilities

• Works closely with the Service Manager to coordinate repair priorities, manage workload distribution, and support customer service objectives.
• Evaluates the performance, condition, and quality control of new, repaired, and customer-owned lenses to ensure compliance with factory specifications and operational standards.
• Performs troubleshooting, diagnosis, repair, calibration, and preventative maintenance of Fujifilm optical products, including Broadcast, Cinema, ENG/EFP, CCTV, projector lenses, and related accessories.
• Provides technical support to customers, field sales teams, and service personnel regarding mechanical, optical, and electronic product issues.
• Assists with bench and field repairs while ensuring adherence to established repair procedures, quality standards, and turnaround time expectations.
• Develops repair estimates, documents service activity, and prepares technical reports related to product testing and repair performance.
• Proactively communicates and escalates, repairs delays and service disruptions to management when turnaround times may be affected by parts availability, resource constraints, or other operational issues that impact customer support expectations.
• Supports product demonstrations, trade shows, workshops, and customer training activities as required.
• Collaborates with internal departments and factory engineering teams to communicate product feedback, recurring issues, and opportunities for product improvement.
• Maintains a safe, organized, and professional work environment while following company procedures and safety guidelines.
• Performs additional assignments and special projects as directed by management.

Training And Customer Support Tasks

• Builds and maintains strong relationships with customers, dealers, rental houses, cinematographers, camera assistants, and internal support teams.
• Provides technical training and operational support for new and existing Fujifilm optical products to customers, sales personnel, and service staff.
• Develops and maintains training materials, technical documentation, and service procedures to support internal knowledge sharing and customer education.
• Collaborates with global product, engineering, and service teams to provide detailed field feedback related to product performance, customer requirements, and future development opportunities.
• Supports sales and marketing initiatives through technical expertise, customer consultation, and product application support.
• Continuously expands technical knowledge of current and emerging products, technologies, and industry trends.

Required Skills And Abilities

• Ability to work effectively in a fast-paced, customer-focused technical service environment while managing multiple priorities and deadlines.
• Strong mechanical, optical, and electronic troubleshooting skills with exceptional attention to detail and problem-solving ability.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to customers, colleagues, and non-technical audiences.
• Ability to conduct technical presentations, customer demonstrations, and training sessions for both small and large groups.
• Demonstrated ability to work independently while also collaborating effectively within cross-functional teams.
• Strong organizational and time management skills with the ability to prioritize workload and adapt to changing business needs.
• Proficiency with computers, software applications, Microsoft Office, Salesforce, and common industry imaging and post-production tools.
• Ability to research, analyze, and interpret technical information and apply sound judgment in resolving product and service issues.
• Demonstrated initiative, professionalism, and commitment to continuous learning and technical development.
• Willingness and ability to travel domestically and internationally, including customer sites, trade shows, production sets, and headquarters in Japan.