Service Technician

About the role

Provide exceptional customer service by performing timely warranty and chargeable services. Report to production manager Monday - Friday at 7am to receive schedule.

Responsibilities

• Execute warranty and chargeable service work for customers on schedule
• Call customers at start of day to provide ETA
• Communicate throughout shift to PM to resolve warranty and chargeable services on site
• Collect payment and complete additional work orders on site
• Upload before and after photos of job sites
• Inspect and maintain recycle, steel and garbage bins at shop

Requirements

• Experience with exterior home improvements
• Confident on ladder up to 44’
• Excellent written and verbal communication skills
• Experience with face to face customer service
• Ability to drive long distances safely
• Valid Driver’s license
• Lift/Move/Carry up to 50 pounds occasionally, up to 25 pounds frequently, and negligible amount consistently within perimeters of position responsibility

Skills

• Gutter installation/service experience (desired)
• Commercial driving experience (desired)