Service Technician

Responsibilities

• Maintaining equipment repairs, either at the Service Repair Center or onsite at the customer’s location.
• Troubleshooting and repairing floor care equipment, auto scrubbers, vacuums, and electrical systems.
• Pick-up and deliver equipment and performs repairs on site.
• Provides customer training on the use and maintenance of service equipment.
• Schedules and completes service calls to ensure proper and timely repairs are completed.
• Calls with dispatch daily, maintains accurate paperwork on all repairs performed, as well as performs planned and unplanned scheduled maintenance calls.
• Follows all applicable safety guidelines, government regulations, company’s safety manuals and/or stated safety policies.
• Follows up on all customer requests and questions to ensure appropriate response is made and the customer is satisfied.
• Maintains a service van and its inventory.
• Processes paperwork upon completion of each repair performed.
• Treats all internal and external customers with respect and courtesy.
• Performs other related duties as assigned.

Requirements

• High School diploma or equivalent.
• 1-2 years of experience in a similar environment and role.
• Working knowledge of troubleshooting, diagnosing and repairing floor care equipment, auto scrubbers, vacuums, and electrical systems.
• Ability to verbally communicate with customer as well as listen to concerns.
• Mechanical and electrical aptitude required.
• Strong written and verbal communication skills.
• Ability to solve problems, analyze, and create a plan.
• Must be able to manage own’s time and stay organized.
• Must be team orientated and customer focused.
• Strong customer care skills.
• Valid driver’s license.
• Good driving record and must release Motor Vehicle Records upon offer.
• Ability to safely operate equipment needed to perform essential tasks.
• Ability to operate office equipment such as a computer, telephone, headset, and photocopiers.

About the Role

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about!

Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

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