Service Technician

Key Responsibilities

• Provide hands-on leadership and direction to on-site maintenance teams across B&H properties to ensure consistent, high-quality service.
• Train, mentor, and support the development of maintenance team members. Participate in hiring, onboarding, coaching, and performance reviews.
• Foster a culture of safety, accountability, and high performance throughout the maintenance team.
• Develop and implement preventive maintenance programs to minimize equipment failures and extend asset life.
• Conduct regular inspections and audits to assess property conditions and identify areas needing attention.
• Confirm accurate replacement of capital items, ensuring proper repair-vs-replacement decisions are made.
• Ensure completion of work orders within 48 hours (excluding emergencies) and unit turns within five (5) working days, unless otherwise directed by the Operations Manager.
• Respond to emergency maintenance issues and provide after-hours support when necessary.
• Maintain inventory control of tools, equipment, and maintenance supplies. Oversee procurement processes to ensure timely and budget-conscious purchasing across sites.
• Oversee the day-to-day maintenance of the assigned B&H portfolio. Provide assistance to other B&H assets as needed to drive broader company goals and operational success.

Education, Experience, And Skills

• Minimum of three (3) – five (5) years of demonstrated success in apartment maintenance or a related field.
• A minimum of three (3) – five (5) years of experience in HVAC or formal technical training in heating and air conditioning is required.
• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
• HVAC certification, required.
• Valid driver’s license and reliable transportation required for positions requiring travel between properties.
• Working knowledge of OSHA standards and other environmental safety standards.
• Above average oral communication skills.
• Self-motivated, able to complete assigned tasks, and can negotiate competitive pricing of supplies and contracted work.
• Ability to operate all necessary tools to perform the essential functions of the position.
• Able to multi-task and prioritize work orders.
• Strong attention to detail.
• Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Able to lift, push, and pull up to 75 pounds.

What We Offer

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs).
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health.
• Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance.
• Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program.