Service Technician

ESSENTIAL DUTIES

• Meet with the Service Manager daily to review service requests, make readies, required repairs, special projects, etc.
• Execute and participate in Birchstone’s overall regular and preventative maintenance programs standards, and initiatives.
• Receive and complete service requests; complete all required repairs, improvements, and preventative maintenance, ensuring code compliance.
• Timely identify, diagnose, repair, and resolve issues related to carpentry, electrical, plumbing, A/C and heating systems, appliances, stairs, railings, fixtures, flooring, painting, exteriors, lock changes, etc.
• Avoid unnecessary replacements by supporting cost-cutting and expense control initiatives through repairs.
• Complete make-ready checklists in adherence to apartment turns within budget and 5 business day make ready time frame, ensuring all required repairs and improvements to units are made prior to resident move-in. Repairs include window blinds, sheetrock repair, caulk and seal (windows, sinks, toilets, bath, shower, etc.), paint touch ups, lighting, and fixtures, etc.
• Walk and inspect the community daily; ensure physical aspects and appearance of the community meet or exceed Birchstone standards.
• Ensure unsafe conditions are reported and corrected immediately.
• Maintain grounds, common areas, and amenities.
• Change locks as needed and ensure gates are in proper working order.
• Aid in maintaining grounds and trash pick-up, pressure washing breezeways and pool areas; painting curbs/signs/exteriors as needed.
• Ensure community is prepared for inspections.
• Complete and submit appropriate paperwork and reports timely and accurately.
• Complete all required maintenance documentation timely and accurately.
• Monitor equipment and security systems frequently to ensure they remain in proper working order; schedule and/or perform preventative maintenance.
• Manage inventory of tools, equipment, supplies, and parts needed to complete service requests.
• Assist with the implementation of corporate and area/region-specific maintenance initiatives.
• Provide support and assistance in the execution of special projects and assignments including capital improvement projects.
• Attend regular meetings with Service Manager and act as a resource to community team members in maintenance related matters.
• Work on-call shifts/schedules to assist with both resident and property emergencies.
• General cleaning as needed.
• Other duties as assigned.

Requirements

• EDUCATION & EXPERIENCE:
• High School Diploma or Equivalent is required
• Six (6) months of work experience or training in maintenance required.
• Previous work experience in multi-family property maintenance preferred.
• LICENSES & CERTIFICATIONS:
• HVAC type 1 and type 2 certifications required; Certified Apartment Maintenance Technician (CAMT) certification is preferred.
• KNOWLEDGE & SKILLS:
• Must possess demonstrated effective written and verbal communications skills.
• Strong interpersonal skills.
• Ability to work independently and in a team environment.
• Innovative approach to problem solving and troubleshooting; ability to devise creative solutions.
• Excellent time management skills; ability to work well under pressure and meet deadlines.
• Ability to effectively manage multiple projects simultaneously.
• Ability to prioritize tasks.
• Organizational and planning skills; attention to detail.
• Working knowledge of OSHA regulations as well as city, state, and federal codes.
• Analytical skills.
• Proficient with Microsoft Office Suite or related software; possesses general computer skills.
• Proficiency with or the ability to quickly learn Entrata software and/or other Property Management and supplemental maintenance software solutions.
• Ability to work varying hours and promptly respond to emergency situations.
• Bilingual ability in English and Spanish strongly preferred.
• OTHER REQUIREMENTS:
• Valid driver’s license required.