Service Technician Apprentice, PepUp

About the Role

This is an entry-level role designed for individuals seeking to build a career in the propane service industry. As part of a structured, multi-year development program, apprentices receive training, certification, and hands-on field experience under the direct supervision of experienced technicians. The role is the first step in a 4-year career path, with opportunities for advancement upon successful completion of the program.

Responsibilities

• Participate in company onboarding and safety training.
• Shadow experienced technicians in service, delivery, and cylinder/tank operations.
• Assist with installation, maintenance, and repair of propane tanks, appliances, and related equipment.
• Learn and apply propane safety protocols, codes, and best practices.
• Enroll and progress through the Propane Education & Research Council (PERC) training program.
• Obtain required licenses and certifications, including:
  • CDL Class B with Hazmat & Tanker Endorsements
  • Gas Fitter License
  • PERC certification modules
• Perform service tasks with increasing independence as skills progress.
• Provide excellent customer service, demonstrate professionalism, and maintain strong communication skills.
• Maintain accurate records of training, certifications, and service work.
• Support team projects and contribute to safe, efficient, and high-quality service operations.

Training & Development Milestones

• Year 1: Orientation, foundational skills, PERC coursework, CDL permit, Gas Fitter License, and supervised field experience.
• Year 2: Independent service call management, advanced troubleshooting, leadership development, and preparation for promotion to LP Tech.

Upon successful completion of the two-year apprenticeship, individuals may be promoted to LP Service Technician I, with opportunities for long-term career growth into advanced technical and supervisory positions.

Requirements

• High school diploma or equivalent required.
• Valid driver’s license with clean driving record (CDL permit/endorsements required during program).
• Mechanical aptitude and willingness to learn technical skills.
• Strong commitment to safety and compliance.
• Ability to work outdoors in varying weather conditions and lift up to 75 lbs.
• Strong interpersonal and customer service skills.
• Willingness to enroll in and complete required certifications and training within specified timelines.

Working Conditions & Physical Demands

This job operates in a professional office environment as well as in the field. Routine use of standard office equipment such as computers, phones, photocopiers, and filing cabinets is required. The office environment can be loud.

Field duties may expose the employee to fumes, moving mechanical parts, vibrations, and a variety of extreme weather conditions. The physical demands include:

• Occasional sitting, climbing, balancing, stooping, pulling, kneeling, crouching, or crawling.
• Lifting and/or moving objects up to 75 pounds.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.