Service Technician (48248)

Swanson Flo, an MCE Company, is seeking a technically skilled and customer-focused Field Service Technician to diagnose and resolve process control equipment issues on-site, ensuring customers are operational with minimal downtime.

About the role

As a front-line representative, you will work directly with industrial and municipal customers to evaluate, repair, assemble, and start up valves, actuators, and process control instrumentation—both at customer facilities and in-house repair locations. This role demands equal parts mechanical ability and people skills to diagnose problems, apply proper safety practices, and ensure every job is completed efficiently, on time, and to specification.

Responsibilities

• Repair, assemble, and start up valves, electric and pneumatic actuators, and general process control instrumentation at customer facilities and at Swanson Flo in-house repair locations.
• Calibrate field instruments including level, pressure, temperature, and flow transmitters to specification.
• Troubleshoot process control equipment including valves, actuators, and instrumentation and complete repairs at the customer site or in-house as required.
• Ensure all customer equipment service is completed efficiently, on time, and correctly according to specifications.
• Assist with shop assembly needs as time and workload permit.
• Diagnose customer problems using proper tools and equipment, following on-the-job safety practices throughout every engagement.
• Complete accurate job documentation for every service call, including findings, work performed, and recommendations.
• Obtain and maintain required safety certifications for customer site access.
• Travel to customer sites as needed, with the ability to travel up to a week at a time when required.
• Serve as a direct, professional point of contact for customers during all service engagements—building trust and contributing to long-term customer satisfaction.
• Communicate clearly with customers on equipment status, repair options, and recommended next steps.
• Contribute actively to building strong, lasting customer relationships that reflect well on Swanson Flo and MCE.

Requirements

• A working knowledge of process control equipment including valves, actuators, and instrumentation.
• Strong mechanical aptitude with a genuine interest in product technology and hands-on problem solving.
• Ability to read and interpret written work instructions, P&IDs, wiring diagrams, and technical manuals.
• Strong people skills comfortable working directly with customers and representing the company professionally at all times.
• Valid driver’s license with a clean driving record.
• Ability and willingness to travel up to a week at a time when needed.
• Basic math skills including fractions, decimals, and measurements.

Qualifications

• Must Have: The core requirements listed above.
• Nice To Have:
  • 3 to 5 years of experience in valve and actuation repair and service.
  • Knowledge of industrial instrumentation, controls, and system setup.
  • Experience with welding and machining.
  • Familiarity with safety certification requirements for industrial and municipal facility access.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life, AD&D, and short- and long-term disability insurance.
• 401(k) with a generous company match.
• Generous PTO and paid holidays.
• Tuition reimbursement—we invest in your development.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Voluntary benefit products.

Pay

Competitive pay based on experience.

Schedule

Full-time position based in Bolingbrook, IL.

About Swanson Flo

Founded in 1960 and headquartered in Plymouth, MN, Swanson Flo is a regional distributor of process instrumentation, flow control valves, actuators, and related equipment. We provide critical value-added services including actuated valve assemblies, field services, and shop repairs for industrial and municipal customers across 13 states in the upper Midwest and beyond. Swanson Flo operates warehouse and service locations in Plymouth, MN; Bolingbrook, IL; Pewaukee, WI; and Indianapolis, IN.

Swanson Flo joined Motion and Control Enterprises (MCE) in 2023, combining the resources and reach of a top-50 national industrial distributor with the technical expertise and customer-first culture that have defined Swanson Flo for over six decades.