Service Technician 1 Trainee

Position Summary

Service Technicians are responsible for maintaining outstanding customer service as per company standards while performing skilled work for a variety of operational duties relative to the assigned area of responsibility. This includes manual labor and other duties necessary to accomplish the installation, repair and maintenance of natural gas distribution facilities. Handles customer requests and represents the Company in the community.

Primary Duties and Responsibilities

• Initiates gas service, performs leak investigations and makes repairs
• Locates gas lines
• Reads gas meters
• Conducts load surveys
• Completes work order system documentation
• Serves as First Responder in emergency situations
• Other duties as assigned

Education and Work Experience

• High school diploma or GED

Knowledge, Skills, and Abilities

• Proficient using personal computers and software including MS Word, Excel and Outlook
• Possess a valid state driver's license and present and maintain a good driving record and to operate company vehicles safely and in compliance with applicable laws and company policies
• Gain and apply knowledge of industry and company safety standards and regulations
• Demonstrate an aptitude for basic mechanical tasks and capable of using proper tools for any given job including: installing and reading pressure gauges, voltage meters, pipe locators, repair service lines, bar test and classifying underground leaks; monitoring and adjusting gas system pressure
• Respond to customers with courtesy and knowledge, in person and by telephone, applying good judgment and customer service skills
• Possess effective oral and written communication skills
• Manage multiple tasks, projects or activities through completion
• Adapt quickly and respond well to changing priorities
• Work well independently and in a team-based environment to accomplish assignments and achieve objectives
• Commit to compliance with applicable laws and regulations and other Company policies and procedures and do so consistently
• Complete all required training courses in a timely manner
• Adhere to the Company's policies and procedures