Service Technician 1

Primary Duties

• Performs basic work using clearly prescribed procedures.
• Responds to customer requests for service including connections and disconnections as becomes operator qualified.
• Informs customer of needed repairs and answers basic questions.
• Affirms that customer understands and is satisfied with work completed.
• May disconnect service as necessary and perform collection efforts on delinquent accounts.
• Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
• Assists with activities to assure responsiveness to natural gas and other emergencies.
• Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
• May read meters and record usage for billing.

Other Duties/Responsibilities

• May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours.
• Is subject to reporting outside regular work area.
• Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
• Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.

Minimum Requirements

• Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).
• Requires valid driver's license in accordance with Company standards.
• Completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path.
• Maintains position OQs and any other required OQs and classroom training or certifications.
• Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks.
• Requires the ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or information on basic types of factual information.
• Requires the ability to lift and carry 45 pounds from the ground to 42 inches, lift 53 pounds from the ground to 52 inches, generate 95-foot pounds of force at a contact point of 32 inches, bend, stoop, squat, kneel, and/or crouch, walk a distance of 500 feet, have the acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell, and occasionally work on ladders, roofs, attics, and under houses as well as confined spaces.
• Works as an individual contributor and/or as member of a team.

Work Conditions

• Work requires entry to customer premises.
• Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, rough terrain, and occasional work on ladders, roofs, attics, and under houses as well as confined spaces.
• May have residence requirement due to call-out response time.

Job Family

Service