Service Tech Lead - LSS

Why Join Our Team?

At Vallen we embrace what makes each associate unique. We thrive on diversity and value the growth of our people. Joining Vallen means becoming part of a winning team with a vast network that helps you transform a job into a career. Vallen is an industry leader in flexible supply chain solutions, creating value for customers, supply partners, and associates.

Benefits

• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer‑paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer‑paid Short‑Term and Long‑Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation based on seniority, accrued monthly and prorated from hire; 40–56 hours of sick time per year based on seniority and advanced upon hire
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Advancement opportunities
• Compliance with all minimum wage laws

Position Summary

Put your maintenance and repair skills to good use at Vallen as a Lead Service Technician focused on Life Safety Services in the Vallen Safety Services Group. You will install, inspect, test, and maintain (ITM) life safety systems and equipment for established customers on a scheduled basis.

Essential Job Duties and Responsibilities

• Provide quality service to customers and assist assigned HTS technicians with training in Vallen standard operating procedures.
• Perform installation, inspection, testing, and maintenance of life safety systems, including fire extinguishers, fire alarm and detection systems, gas detection systems, foam systems, dry chemical systems, clean agent systems, special hazard systems, and water‑based systems.
• Coordinate jobs and act as Technician Lead in the absence of a supervisor/manager when assigned.
• Lead other technicians within your area of expertise.
• Interact with customers to coordinate job activities and ensure all documentation is accurate, complete, and submitted for proper invoicing.
• Provide required copies of documentation to customers after servicing equipment.
• Maintain knowledge of regulatory standards (State, OSHA, NFPA, etc.) relevant to duties.
• Request parts and equipment for specific jobs and maintain accurate inventories related to job and maintenance orders.
• Exhibit safe work practices at all times.
• Assist with shipping and receiving, unloading trucks, checking in merchandise, matching purchase orders to sales orders, and distributing to sales associates.
• Utilize company‑provided assets such as vehicle, inventory, safety equipment, laptop, barcode scanner, test equipment, tools, radio, cell phone, fuel card, and/or credit card, and maintain proper care of these assets per Vallen policies.
• Provide immediate supervision over a technical service unit when required.

Job Qualifications

• High School diploma or GED.
• Minimum 3 certifications (manufacturing/state) in a fire‑protection related field; NICET II or greater.
• 2–4 years of experience with Fire Alarm & Extinguishers or WBS Construction (industry related).
• RME‑I certification if applicable.
• Mechanically inclined with strong communication, initiative, and problem‑solving skills.
• Relevant experience installing, maintaining, repairing, and servicing life safety systems and equipment.
• Advanced industry segment knowledge and ability to maintain minimum productivity of 95 % within 60 days.
• Demonstrated ability to manage a customer account or project successfully.
• Ability to repair and service equipment sold by Vallen.
• Current motor vehicle license with a good driving record; Commercial Driver’s License required if carrying hazardous materials.
• Proficiency with hand tools and ability to complete repairs and maintenance in a timely, accurate manner.
• Capability to provide assistance, advice, and training to Vallen associates and plant personnel.
• Willingness to assist warehouse personnel with order fulfillment as needed.
• Maintain all certifications and licenses current through required continuing education.
• Pass drug & alcohol screen, physical exam, and background check.

Work Environment & Physical Demands

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.
• Work conditions vary; service work performed indoors and outdoors in the field.
• Potential exposure to hazardous environments within plants, requiring safety precautions and appropriate equipment.
• Ability to work in climatic weather (cold/heat) during day or night operations.
• Regularly required to talk and hear while performing duties.
• Occasional lifting of items up to 55 lb.
• Ability to climb stairwells up to 15 levels high and ladders (step, extension, cage) up to 24 ft.
• Walk at a normal pace for up to 15 continuous minutes.
• Stand for 8–10 hours per shift.
• Bend, climb, and stoop as needed to access equipment for repair and service.
• Pass all test requirements to be approved for offshore work, if applicable.