Service Tech Lead - LSS

Why Join Our Team?

At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

Benefits

• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Advancement opportunities
• Vallen complies with all minimum wage laws

About the Role

Put your maintenance and repair skills to good use at Vallen as a Lead Service Technician focused on Life Safety Services in the Vallen Safety Services Group. In this position, you will install and/or inspect, test, and maintain (ITM) life safety systems and equipment for established customers on a scheduled basis.

Responsibilities

• Provide quality of service to our customers
• Assist assigned HTS technicians with proper training in Vallen standard operating procedures
• Customer service in the area of installation and/or ITM of Life Safety Systems, including but not limited to: Fire Extinguishers, Fire Alarm and Detection Systems, Gas Detection Systems, Foam Systems, Dry Chemical Systems, Clean Agent Systems, Special Hazard Systems, and Water Based Systems
• Job coordination responsibilities in the absence of a Technician Lead if assigned by the supervisor/manager for specific jobs or customers
• Lead other technicians within area of expertise
• Interact with customers to coordinate job activities
• Ensure all documentation associated with assigned tasks is filled out accurately, completely, and turned in for proper invoicing
• Provide all required copies to the customer upon servicing equipment
• Knowledgeable of all regulatory standards pertaining to assigned duties, i.e., State, OSHA, and NFPA regulations
• Responsible for Parts & Equipment requests for specific assigned jobs
• Maintain accurate inventories related to job and maintenance orders
• Exhibit safe work practices at all times
• Assist shipping and receiving, unloading trucks, checking in merchandise, matching purchase orders to sales orders, and distributing to sales associates for processing
• Use of company-provided assets such as but not limited to: Company Vehicle, Inventory, Safety Equipment, Laptop, BR Scanner, Test Equipment, Tools, Radio, Cell Phone, Fuel Card, and/or Credit Card
• Maintain proper care of all assets as defined by Vallen policies
• May have immediate supervision over a tech service unit

Requirements

• High School or GED
• Minimum 3 Certification (manufacturing/state) in a fire protection related field
• NICET II or greater
• Fire Alarm & Ext A 2-4 years' experience or WBS Construction 2-4 years' experience (Industry related)
• RME-I (if applicable)
• Mechanically inclined
• Advance communication, initiative, and problem-solving skills
• Specific, relevant experience in the installation and/or maintenance, repair, and service of Life Safety Systems and equipment
• Advance industry segment knowledge
• Maintain minimum productivity of 95% within 60 days
• Demonstrated ability to successfully manage a Customer Account or Project
• Ability to repair and service equipment sold by Vallen
• Current Motor Vehicle License with good driving record
• Commercial Driver's License required if carrying loads of hazardous materials
• Proficient with hand tools
• Able to complete repairs and maintenance of equipment in a timely and accurate manner
• Able to provide assistance, advise, and training to Vallen associates and plant personnel
• Assist warehouse personnel with order fulfillment if needed
• Keep all certifications and licenses current and renewed by completing continuing education as required
• Must pass Drug & Alcohol screen, Physical exam, and background check

Work Environment & Physical Demands

Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.

• Working conditions will vary with service work being performed indoors and out in the field
• Possibility of working in hazardous environments when working within a plant, requiring safety precautions and appropriate equipment
• Ability to work in climatic weather (cold/heat) during day or night operations
• Regularly required to talk and hear
• Occasional lifting of items weighing a maximum of 55 lbs
• Ability to climb stairwells up to 15 levels high
• Ability to ascend and descend ladders (step, extension, cage) up to 24' high
• Able to walk at a normal pace for up to 15 continuous minutes
• Able to work from a standing position for 8-10 hours
• Bending, climbing, and stooping as needed for access of equipment to repair and service
• Pass all test requirements to be approved to work offshore (If Applicable)