Service Tech/Advisor Part-Time

About Us

Trek is an awesome place to work, offering amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back.

Location

Trek Store, Peters Township

Job Summary

As a Trek Service Technician/Advisor, no one day is the same as the last. This role is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs, service all kinds of bikes on the spot, and install the accessories customers select for their new bike. You’ll also be the first to handle brand‑new models before they hit the sales floor and build relationships with people who trust you to keep their gear running flawlessly. The position closely supports the Service Manager and serves as the face of the department to customers when the manager is unavailable. Stellar customer‑service skills, hospitality, communication, leadership, and problem‑solving are essential.

Responsibilities

• Troubleshoot and repair a wide variety of bicycles on the spot.
• Install accessories selected by customers.
• Handle brand‑new bike models before they reach the sales floor.
• Build and maintain relationships with customers, ensuring their gear runs flawlessly.
• Support the Service Manager in daily operations.
• Act as the primary point of contact for customers when the Service Manager is unavailable.
• Evaluate customer‑reported issues and recommend appropriate repairs.
• Communicate clearly and professionally with customers throughout the service process.

Qualifications

• Self‑motivation and a positive, team‑focused mentality.
• Willingness to pitch in on any task.
• Fantastic hospitality: warm, approachable manner, great listening skills, and a drive to help even on the busiest days.
• Top‑notch communication skills.
• Impressive attention to detail and a love for tinkering until problems are solved.
• Eagerness to learn the ins and outs of servicing bicycles.
• Desire to continually learn proper service methods and new technologies.

Benefits

• Flexible and fun company culture.
• Competitive health care – PPO & HDHP medical plan options.
• Flexible Spending Accounts (FSA).
• 401(k) with match and Employee Stock Ownership Plans (ESOP).
• Tuition reimbursement up to $15,000 for undergraduate and master’s programs.
• Employee discounts on all products.
• Deep partner retail discount.