Service Team Member-Seasonal
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose.
We must not repeat job title as heading (the page already shows it). No Job ID etc.
We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
We need to preserve all substantive information; do not invent or summarize away detail.
We need to include a section only when posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them.
We need to prefer a few substantive sections over many thin ones.
Thus we need to decide which sections have content.
Let's extract content:
Job description: "Store - PORT CHARLOTTE, FL Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production Preferred Knowledge/Skills/Abilities Other duties as assigned Preferred Type Of Experience The Job Requires Retail and/or customer service experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster"
We need to remove EEO/legal boilerplate, duplicated lines, application instructions. So we should strip out the EEOC statements, contact info for accommodation, etc. Also remove "Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job." maybe considered legal? Might be considered boilerplate but it's a requirement. However the instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should remove legal statements like that. Also remove "Michaels requires all team members in this role to be at least sixteen (16) years or older." That's a requirement but maybe considered legal? It's an age requirement; could be considered legal but it's a bona fide occupational qualification? Might be considered a requirement. However the instruction says remove legal boilerplate; but age requirement is a specific job requirement; we might keep it under Requirements or Qualifications. But it's also a legal requirement (minimum age). Might be considered legal but it's substantive. I'd keep it as a requirement.
We also need to remove duplicated lines: there are repeated phrases like "Help customers shop, locate products, and provide them with solutions" appears earlier. We'll deduplicate.
We need to decide sections: Likely we have:
- About the role (maybe a brief overview)
- Responsibilities (list of duties)
- Requirements/Qualifications (experience, physical requirements, age, etc.)
- Skills (Preferred Knowledge/Skills/Abilities)
- Benefits (the benefits paragraph)
- Pay (not mentioned)
- Schedule (not mentioned explicitly; only "work hours include nights, weekends and early mornings" which is schedule info. That could be considered schedule. The posting does mention work hours include nights, weekends and early mornings. That is schedule info. So we could include a Schedule section.
But we must not create Pay/Schedule/Benefits sections unless posting actually states them. Benefits are stated. Schedule is stated (work hours include nights, weekends and early mornings). Pay is not stated, so we omit Pay.
Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Schedule.
We need to ensure we don't create thin sections; but we have enough content.
Now we need to extract substantive content for each.
About the role: Could be a short paragraph summarizing the role: "Store - PORT CHARLOTTE, FL Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises." That seems like an overview.
But we might also incorporate some of the company description: "At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration..." That's about the company, not the role. Could be included in About the role or maybe separate but we only have limited headings. Could put under About the role.
But we need to avoid duplication.
Let's parse responsibilities list:
- Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
- Ensure all customers receive a fast and friendly checkout experience.
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions (duplicate of first? but we can keep)
- Provide a fast and friendly checkout experience; execute cash handling to standards (duplicate)
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production (maybe under Preferred Knowledge/Skills/Abilities)
- Other duties as assigned
We need to deduplicate similar lines.
Now Requirements/Qualifications:
- Retail and/or customer service experience preferred
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor... (that's accommodation request, maybe remove as boilerplate? It's about accommodation; could be considered legal but it's a statement about accommodation process. Might be considered boilerplate; but it's about accommodation request. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. This is about accommodation request; could be considered EEO. Might remove.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings (this is work environment and schedule; schedule part we already have; environment maybe part of Requirements or Work Environment but we don't have a Work Environment heading; we could include under Requirements or maybe under About the role. But we have no specific heading for Work Environment; we could incorporate into Requirements or maybe under a generic "Work Environment" but not allowed headings list only those given. So we could put under Requirements or maybe under About the role.
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. (legal boilerplate; remove)
- Michaels requires all team members in this role to be at least sixteen (16) years or older. (age requirement; keep as requirement)
- At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration... (company purpose; maybe About the role)
- Founded in 1973 and headquartered in Irving, Texas... (company info; maybe About the role
for prose. We must not repeat job title as heading (the page already shows it). No Job ID etc. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. We need to preserve all substantive information; do not invent or summarize away detail. We need to include a section only when posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them. We need to prefer a few substantive sections over many thin ones. Thus we need to decide which sections have content. Let's extract content: Job description: "Store - PORT CHARLOTTE, FL Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production Preferred Knowledge/Skills/Abilities Other duties as assigned Preferred Type Of Experience The Job Requires Retail and/or customer service experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster" We need to remove EEO/legal boilerplate, duplicated lines, application instructions. So we should strip out the EEOC statements, contact info for accommodation, etc. Also remove "Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job." maybe considered legal? Might be considered boilerplate but it's a requirement. However the instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should remove legal statements like that. Also remove "Michaels requires all team members in this role to be at least sixteen (16) years or older." That's a requirement but maybe considered legal? It's an age requirement; could be considered legal but it's a bona fide occupational qualification? Might be considered a requirement. However the instruction says remove legal boilerplate; but age requirement is a specific job requirement; we might keep it under Requirements or Qualifications. But it's also a legal requirement (minimum age). Might be considered legal but it's substantive. I'd keep it as a requirement. We also need to remove duplicated lines: there are repeated phrases like "Help customers shop, locate products, and provide them with solutions" appears earlier. We'll deduplicate. We need to decide sections: Likely we have: - About the role (maybe a brief overview) - Responsibilities (list of duties) - Requirements/Qualifications (experience, physical requirements, age, etc.) - Skills (Preferred Knowledge/Skills/Abilities) - Benefits (the benefits paragraph) - Pay (not mentioned) - Schedule (not mentioned explicitly; only "work hours include nights, weekends and early mornings" which is schedule info. That could be considered schedule. The posting does mention work hours include nights, weekends and early mornings. That is schedule info. So we could include a Schedule section. But we must not create Pay/Schedule/Benefits sections unless posting actually states them. Benefits are stated. Schedule is stated (work hours include nights, weekends and early mornings). Pay is not stated, so we omit Pay. Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Schedule. We need to ensure we don't create thin sections; but we have enough content. Now we need to extract substantive content for each. About the role: Could be a short paragraph summarizing the role: "Store - PORT CHARLOTTE, FL Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises." That seems like an overview. But we might also incorporate some of the company description: "At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration..." That's about the company, not the role. Could be included in About the role or maybe separate but we only have limited headings. Could put under About the role. But we need to avoid duplication. Let's parse responsibilities list: - Deliver friendly customer service, help customers shop our store, and find what they’re looking for. - Ensure all customers receive a fast and friendly checkout experience. - Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. - Help customers shop, locate products, and provide them with solutions (duplicate of first? but we can keep) - Provide a fast and friendly checkout experience; execute cash handling to standards (duplicate) - Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments - Educate customers on the Voice of Customer (VOC) survey - Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) - Participate in the truck unload, stocking, and planogram (POGs) processes - Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store - Perform Store In Stock Optimization (SISO) and AD set duties as assigned - Support shrink and safety programs - Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards - Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members - Cross trained in Custom Framing selling and production (maybe under Preferred Knowledge/Skills/Abilities) - Other duties as assigned We need to deduplicate similar lines. Now Requirements/Qualifications: - Retail and/or customer service experience preferred - Ability to remain standing for long periods of time - Ability to move throughout the store - Regular bending, lifting, carrying, reaching, and stretching - Lifting heavy boxes and accessing high shelves by ladder or similar equipment - If you need help performing these essential functions of your job, please contact your supervisor... (that's accommodation request, maybe remove as boilerplate? It's about accommodation; could be considered legal but it's a statement about accommodation process. Might be considered boilerplate; but it's about accommodation request. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. This is about accommodation request; could be considered EEO. Might remove. - Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings (this is work environment and schedule; schedule part we already have; environment maybe part of Requirements or Work Environment but we don't have a Work Environment heading; we could include under Requirements or maybe under About the role. But we have no specific heading for Work Environment; we could incorporate into Requirements or maybe under a generic "Work Environment" but not allowed headings list only those given. So we could put under Requirements or maybe under About the role. - Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. (legal boilerplate; remove) - Michaels requires all team members in this role to be at least sixteen (16) years or older. (age requirement; keep as requirement) - At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration... (company purpose; maybe About the role) - Founded in 1973 and headquartered in Irving, Texas... (company info; maybe About the role