Service Team Member
Michaels Stores · Houston, TX · 3 wk ago
Business DevelopmentPart-time
We need to output HTML fragment with headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate: EEO, legal, application instructions, etc. Keep substantive info: description of duties, responsibilities, requirements, qualifications, skills, benefits, pay, schedule if present.
Let's parse the posting.
Content:
"Store - HSTN-WESTHEIMER, TX Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers shop, locate products, and provide them with solutionsProvide a fast and friendly checkout experience; execute cash handling to standardsEngage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollmentsEducate customers on the Voice of Customer (VOC) surveyAssist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)Participate in the truck unload, stocking, and planogram (POGs) processesResponsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock storePerform Store In Stock Optimization (SISO) and AD set duties as assignedSupport shrink and safety programsAdhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standardsInteract with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team MembersCross trained in Custom Framing selling and production Preferred Knowledge/Skills/Abilities Other duties as assigned Preferred Type Of Experience The Job Requires Retail and/or customer service experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of timeAbility to move throughout the storeRegular bending, lifting, carrying, reaching, and stretchingLifting heavy boxes and accessing high shelves by ladder or similar equipmentIf you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster"
We need to remove EEO, legal, application instructions, etc. Also remove "If you need help performing these essential functions..." maybe considered accommodation request but it's part of physical requirements? Might be considered boilerplate? It's about accommodation request; but it's part of the posting. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The accommodation request is not exactly EEO but it's about reasonable accommodation; might be considered part of EEO? Probably we should remove that line as it's more about accommodation request. However we need to preserve substantive info like physical requirements, work environment, etc. The line "If you need help performing these essential functions of your job, please contact your supervisor..." is more about accommodation process; could be considered boilerplate. Safer to remove.
Also remove "Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job." That's legal boilerplate. Remove.
Remove "Michaels requires all team members in this role to be at least sixteen (16) years or older." That's a requirement (age). Might be considered substantive? It's a requirement. Could keep under Requirements or Qualifications. It's a specific requirement. We'll keep.
Remove the long company description maybe considered "About the company" not required but could be under About the role? The instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The company overview maybe not needed but could be under About the role? However "About the role" is about the job, not company. The posting includes company purpose etc. Might be considered boilerplate? Not exactly. But we can include a short paragraph under About the role summarizing the role? The instruction: "Prefer a few substantive sections over many thin ones." We can combine duties and responsibilities into Responsibilities section. Requirements/Qualifications/Skills maybe overlapping.
We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details like duties list, physical requirements, work environment, benefits, age requirement, etc.
We must not create sections with filler like "commensurate with experience". Not present.
We need to decide which headings to use.
We have:
- Responsibilities: many bullet points about duties: delivering customer service, checkout, truck unloading, merchandise duties, store recovery, help customers locate products, provide solutions, fast checkout, cash handling, engage customers on rewards program and private label credit cards, complete enrollments, educate on VOC survey, assist with omni channel processes (BOPIS, SFS), participate in truck unload, stocking, planogram processes, complete merchandise recovery and maintenance including returns/go back, general store recovery, perform SISO and AD set duties, support shrink and safety programs, adhere to SOPs and company programs, interact with others respectfully, cross trained in custom framing selling and production, other duties as assigned.
We can list these as
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate: EEO, legal, application instructions, etc. Keep substantive info: description of duties, responsibilities, requirements, qualifications, skills, benefits, pay, schedule if present.
Let's parse the posting.
Content:
"Store - HSTN-WESTHEIMER, TX Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers shop, locate products, and provide them with solutionsProvide a fast and friendly checkout experience; execute cash handling to standardsEngage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollmentsEducate customers on the Voice of Customer (VOC) surveyAssist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)Participate in the truck unload, stocking, and planogram (POGs) processesResponsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock storePerform Store In Stock Optimization (SISO) and AD set duties as assignedSupport shrink and safety programsAdhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standardsInteract with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team MembersCross trained in Custom Framing selling and production Preferred Knowledge/Skills/Abilities Other duties as assigned Preferred Type Of Experience The Job Requires Retail and/or customer service experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of timeAbility to move throughout the storeRegular bending, lifting, carrying, reaching, and stretchingLifting heavy boxes and accessing high shelves by ladder or similar equipmentIf you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster"
We need to remove EEO, legal, application instructions, etc. Also remove "If you need help performing these essential functions..." maybe considered accommodation request but it's part of physical requirements? Might be considered boilerplate? It's about accommodation request; but it's part of the posting. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The accommodation request is not exactly EEO but it's about reasonable accommodation; might be considered part of EEO? Probably we should remove that line as it's more about accommodation request. However we need to preserve substantive info like physical requirements, work environment, etc. The line "If you need help performing these essential functions of your job, please contact your supervisor..." is more about accommodation process; could be considered boilerplate. Safer to remove.
Also remove "Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job." That's legal boilerplate. Remove.
Remove "Michaels requires all team members in this role to be at least sixteen (16) years or older." That's a requirement (age). Might be considered substantive? It's a requirement. Could keep under Requirements or Qualifications. It's a specific requirement. We'll keep.
Remove the long company description maybe considered "About the company" not required but could be under About the role? The instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The company overview maybe not needed but could be under About the role? However "About the role" is about the job, not company. The posting includes company purpose etc. Might be considered boilerplate? Not exactly. But we can include a short paragraph under About the role summarizing the role? The instruction: "Prefer a few substantive sections over many thin ones." We can combine duties and responsibilities into Responsibilities section. Requirements/Qualifications/Skills maybe overlapping.
We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details like duties list, physical requirements, work environment, benefits, age requirement, etc.
We must not create sections with filler like "commensurate with experience". Not present.
We need to decide which headings to use.
We have:
- Responsibilities: many bullet points about duties: delivering customer service, checkout, truck unloading, merchandise duties, store recovery, help customers locate products, provide solutions, fast checkout, cash handling, engage customers on rewards program and private label credit cards, complete enrollments, educate on VOC survey, assist with omni channel processes (BOPIS, SFS), participate in truck unload, stocking, planogram processes, complete merchandise recovery and maintenance including returns/go back, general store recovery, perform SISO and AD set duties, support shrink and safety programs, adhere to SOPs and company programs, interact with others respectfully, cross trained in custom framing selling and production, other duties as assigned.
We can list these as - .
- Requirements/Qualifications: Retail and/or customer service experience preferred. Age requirement: at least 16 years old. Possibly also "Preferred Knowledge/Skills/Abilities" but that's vague. Also "Preferred Type Of Experience The Job Requires Retail and/or customer service experience preferred". That's same.
- Skills: maybe "Cross trained in Custom Framing selling and production" is a skill/ability. Also "Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members" could be under Skills or Requirements.
- Physical Requirements: Ability to remain standing for long periods, move throughout store, regular bending, lifting, carrying, reaching, stretching, lifting heavy boxes, accessing high shelves by ladder or similar equipment.
- Work Environment: Public retail store setting, climate controlled public areas, some stock rooms may not be climate controlled, some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
- Benefits: 401(k) with employer match, Employee Assistance Program, medical, dental, vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, various voluntary insurance options, employee discounts, partner discount programs.
- Pay: Not mentioned. So we should NOT create Pay section.
- Schedule: Not explicitly mentioned besides work hours include nights, weekends and early mornings. That's schedule info. Could be under Schedule section. The posting says "work hours include nights, weekends and early mornings". That's specific schedule info. So we can create a Schedule section with that detail.
- About the role: Could be a brief summary: "Store associate responsible for customer service, merchandising, operations, etc." But we already have responsibilities. Might be redundant. However instruction: "Prefer a few substantive sections over many thin ones." We could combine About the role and Responsibilities? But they want headings for sections like About the role, Responsibilities, etc. We can include About the role with a short paragraph summarizing the role, then Responsibilities with list. That's okay.
We must not repeat the job title as heading. The job title is "Store - HSTN-WESTHEIMER, TX". Not to be used as heading.
We must not put Job ID/requisition numbers as headings.
We must remove duplicated lines. There's some duplication: "Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience." Later "Provide a fast and friendly checkout experience; execute cash handling to standards". Also "Help customers shop, locate products, and provide them with solutions" appears twice? Actually first line: "Help customers shop our store, and find what they’re looking for." later "Help customers shop, locate products, and provide them with solutions". Slightly different but similar. We'll keep both but ensure not duplicate identical lines.
We need to output only HTML fragment, no /, no markdown fences.
Let's craft sections:
About the role
As a Store Team Member at Michaels, you will deliver friendly customer service, assist with merchandising and store operations, and support a fast, friendly checkout experience while upholding brand promises and safety standards.
Responsibilities
- Deliver friendly customer service and help customers shop the store and find what they’re looking for.
- Ensure all customers receive a fast and friendly checkout experience.
- Complete truck unloading and merchandise duties throughout the store, maintaining store recovery standards.
- Help customers locate products and provide solutions.
- Execute cash handling to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unload, stocking, and planogram (POGs) processes.
- Complete merchandise
About the role
As a Store Team Member at Michaels, you will deliver friendly customer service, assist with merchandising and store operations, and support a fast, friendly checkout experience while upholding brand promises and safety standards.
Responsibilities
- Deliver friendly customer service and help customers shop the store and find what they’re looking for.
- Ensure all customers receive a fast and friendly checkout experience.
- Complete truck unloading and merchandise duties throughout the store, maintaining store recovery standards.
- Help customers locate products and provide solutions.
- Execute cash handling to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unload, stocking, and planogram (POGs) processes.
- Complete merchandise