Service Team Member

About the role

Store - HART-AVON, CT

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Aid with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Support Store In Stock Optimization (SISO) and AD set duties as assigned.
• Participate in shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross-trained in Custom Framing selling and production.

Requirements

Preferred Type Of Experience: Retail and/or customer service experience preferred.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Physical Environment

• Work Environment: Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press.

Work Hours

• Work hours include nights, weekends and early mornings.

Other Information

• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• The Job Requires Retail and/or customer service experience preferred.
• Michaels is an Equal Opportunity Employer.
• Michaels is committed to the full inclusion of all qualified individuals.
• Michaels will assure that people with disabilities are provided reasonable accommodations.
• Total Base Pay Range For This Position: $16.94 - $19.70.
• The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
• Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
• For more information, please visit www.michaels.com.
• At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members.
• Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
• For more information, visit mikbenefits.com.
• EEOC Know Your Rights Poster in English and Spanish.
• Federal FMLA Poster and Federal EPPAC Poster.