Service Team Member

Deliver friendly customer service

Help customers shop our store, locate products, and provide them with solutions.

Ensure checkout experience

• Provide a fast and friendly checkout experience
• Execute cash handling to standards

Engage customers

• Enroll customers in the Rewards program and Private Label Credit Cards
• Inform customers about the Voice of Customer (VOC) survey

Assist with Omni channel processes

• Support BOPIS and SFS processes

Participate in store processes

• Unload trucks and complete merchandise duties
• Stock merchandise and maintain store recovery standards
• Complete merchandise return/go back process and general store recovery
• Perform SISO and AD set duties as assigned

Support shrink and safety programs

• Participate in shrink and safety programs

Comply with SOPs and company policies

• Adhere to Standard Operating Procedures (SOPs) and Company programs

Interact positively

• Interact with others in an accepting and respectful manner
• Remain positive and respectful, even in difficult situations
• Promote commitment to the organization’s vision and values
• Project a positive image and serve as a role model for other Team Members

Other duties

• Other tasks as assigned

Preferred Knowledge/Skills/Abilities

• Retail and/or customer service experience preferred

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment

• Public retail store setting
• Taking care of our customers; all public areas are climate controlled
• Some stock rooms may not be climate controlled
• Sometimes working outdoors if assigned to retrieve shopping carts or while unloading trucks
• Frame shop contains glass cutter and heat press

Job Requirements

• Must be at least 16 years old
• Must satisfy federal, state, and local legal requirements of the job

Company Information

• Founded in 1973 and headquartered in Irving, Texas
• The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise
• As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca
• At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members

Equal Opportunity Employer

• Michaels is an Equal Opportunity Employer