Service Systems Technician

About the role

We believe that great healthcare is an essential safeguard of human dignity. At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you. We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Responsibilities

• Manage Systems break/fix requests, record dates and statuses in relevant applications.
• Log and facilitate required follow up activities.
• Monitor incoming requests and action accordingly or request additional needed information to action.
• Entry of system transactions to initiate, process, and close systems requests.
• Create and update work instructions for system processes related to Service activities.
• Provide training and support to Service team members on related work instructions and System processes.
• Work with Service Team leaders to provide necessary reporting on KPIs.

Requirements

• Competent knowledge of Microsoft Office applications.
• Excellent command of English, both oral and written.
• Experience with corporate ERP and CRM systems (SAP and C4C preferred).
• Ability to multi-task, organize, prioritize, and meet deadlines in a fast-paced environment.
• At least 2 years of experience in a customer facing environment; previous medical device equipment experience is preferred.

Qualifications

Minimum qualifications include:

• High school diploma or equivalent.
• At least 2 years of experience in a customer facing environment; previous medical device equipment experience is preferred.

Skills

• Microsoft Office applications.
• Corporate ERP and CRM systems (SAP and C4C preferred).

Benefits

Our benefits package includes:

• Paid time off and paid volunteer time.
• Medical, Dental, Vision, and Flexible Spending Account.
• Health Savings Account with Company Funded Contributions.
• 401(k) Retirement Plan with Company Match.
• Parental Leave and Adoption Services.
• Health and Wellness Programs and Events.
• Awarded 2023 Cigna Healthy Workforce Designation Gold Level.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible to accommodate the needs of the employee and the business.