Service Systems Specialist I

Responsibilities

• Conducts preventive maintenance, repair, installation, commissioning and general servicing of systems.
• Performs point-to-point check-out to verify proper installation of controls systems.
• Completes assigned system commissioning and performs device verification.
• Troubleshoots and resolves HVAC mechanical, electrical, and controls problems.
• Completes required project documentation.
• Provides direct, on-site customer interface to ensure high levels of customer satisfaction.
• Completes required project and service documentation.
• Executes HVAC Building Automation projects, performing start-up, checking, testing, system diagnostics, and commissioning from system-level controllers to end devices.
• Performs preventative and predictive maintenance service activities to ensure optimal performance of systems.
• Troubleshoots, diagnoses, repairs, and replaces control components and controls systems.
• Diagnoses and troubleshoots networking and integration within complex control systems.
• Writes, creates, loads, tests, and commissions programming software and graphics using various programming languages and software.
• Communicates with customers upon arrival and departure, becoming familiar with operating problems, and recommending system enhancements, upgrades, and replacements.
• Trains customers in control systems operations, including obtaining customer training forms and providing training certificates.
• Completes and submits job documentation such as commissioning documentation, punch lists, and other required records.
• Interfaces with service manager, service project manager, or subcontractors to coordinate activities as needed.
• Reports problems or changes to management immediately.
• Aids in sales by providing technical recommendations for sales leads and proposals for retrofits, upgrades, and enhancements to existing equipment.
• Assists with job layout and coordinates the work of others on multiple job sites.
• Engages in extensive self-study to improve and maintain technical proficiency in company's product lines.
• Completes certifications as required by the company.
• Loads and updates software on network controllers, field controllers, computers, and servers.
• Submits timely electronic documentation including time sheets, expense reports, and on-site documentation.

Qualifications

• Extensive knowledge of a variety of electronic or digital controls systems.
• Vocational School four-year program graduate or an Associate’s degree in electronics, mechanical systems, computer technology, air conditioning, or similar field.
• Degree may be offset by two years of experience in servicing electronic and/or mechanical systems.
• One to three years of increasingly responsible experience in servicing electronic controls and HVAC equipment.
• Ability to coordinate the work of others on multiple job sites.
• Effective interpersonal skills to represent the company to customers and other outside contacts in an ethical and professional manner.
• Experience in writing and understanding computer programs and software applications relevant to the HVAC industry.
• Valid Driver’s license with a clean record.