Service Systems Engineer - Surgical Robotics (Orthopedic Focus)

Overview

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The client is a publicly traded medical device company that designs, develops, manufactures, and markets orthopedic products, including knee, hip, shoulder, elbow, foot, and ankle artificial joints and dental prostheses. The client operates in more than 40 countries worldwide.

Job Title

Service Systems Engineer Surgical Robotics (Orthopedic Focus)

Work Location

Austin, TX, 78744

Duration

9 Months

Job Type

Temporary Assignment

Work Type

Hybrid

Pay Rate

$42.85 - $42.85/Hr

About the Role

Design for Serviceability (DfS) in Surgical Robotics
Determine and enforce DfS requirements for robotic systems: modular assemblies, quick-connect cabling, sterile field considerations, and tool-free access for critical components.
Collaborate with robotics engineers to design service-friendly architectures (e.g., swappable joint modules, sensor calibration ports, embedded diagnostics).
Conduct serviceability FMEAs and validate service life cycle.
Develop service BOMs, preventive maintenance schedules, and calibration protocols aligned with orthopedic surgical use cases.
Specify and validate built-in diagnostics, and telemetry.
Support and execute segments of complex product development to advance projects through the design /development/V&V/launch process.
Plan and execute verification protocols.

Responsibilities

• Design for Serviceability (DfS) in Surgical Robotics
• Define and enforce DfS requirements for robotic systems: modular assemblies, quick-connect cabling, sterile field considerations, and tool-free access for critical components.
• Collaborate with robotics engineers to design service-friendly architectures (e.g., swappable joint modules, sensor calibration ports, embedded diagnostics).
• Conduct serviceability FMEAs and validate service life cycle.
• Develop service BOMs, preventive maintenance schedules, and calibration protocols aligned with orthopedic surgical use cases.
• Specify and validate built-in diagnostics, and telemetry.
• Support and execute segments of complex product development to advance projects through the design /development/V&V/launch process.
• Plan and execute verification protocols.
• Design service workflows that minimize disruption.
• Service readiness for new robotic platforms before commercial launch.
• Collaborate with engineering in defining installation, maintenance, and troubleshooting procedures for robotic arms, navigation systems, and imaging integrations.
• Develop digital troubleshooting guides, assisted repair flows, and remote support capabilities for urgent intraoperative issues.
• Capture Voice of Field Service Engineer and support agents to inform service design prioritizing speed, clarity, and confidence.
• Collaborate with Training to create competency-based learning paths for technicians servicing robotic systems in OR environments.
• Ensure all service processes meet FDA 21 CFR Part 820, ISO 13485, and IEC 60601 standards for medical electrical equipment.
• Support post-market surveillance and feed reliability insights into product and service roadmaps.

Requirements

• Familiarity with FDA regulations, ISO 13485, and IEC standards.
• Technical writing skills for service manuals.
• Project management experience.
• Ability to communicate technically with team members.
• Preferred: Experience with DfS, DHF, and FMEA.
• Leverage Lean Six Sigma or equivalent continuous improvement certification.
• Knowledge of industry practices.
• Practical knowledge related to the products/components that the position will support, e.g., electromechanical product components and assembly processes.
• Experience in process development.
• Experience in continuous improvement culture, skill sets, and tools to enhance quality and operational excellence.
• Experience with the proper use of common inspection tools, test equipment, and visual standards.

Qualifications

• Bachelor's in Mechanical, Electrical, Robotics, or Biomedical Engineering.
• 1-3 years in service engineering or field service for complex electromechanical systems (preferably surgical robotics or medical devices).

Skills

• Familiarity with FDA regulations, ISO 13485, and IEC standards.
• Technical writing skills for service manuals.
• Project management experience.
• Ability to communicate technically with team members.
• Preferred: Experience with DfS, DHF, and FMEA.
• Leverage Lean Six Sigma or equivalent continuous improvement certification.
• Knowledge of industry practices.
• Practical knowledge related to the products/components that the position will support, e.g., electromechanical product components and assembly processes.
• Experience in process development.
• Experience in continuous improvement culture, skill sets, and tools to enhance quality and operational excellence.
• Experience with the proper use of common inspection tools, test equipment, and visual standards.

Benefits

N/A

Pay

$42.85 - $42.85/Hr

Schedule

Hybrid

Qualifications

• Familiarity with FDA regulations, ISO 13485, and IEC standards.
• Technical writing skills for service manuals.
• Project management experience.
• Ability to communicate technically with team members.
• Preferred: Experience with DfS, DHF, and FMEA.
• Leverage Lean Six Sigma or equivalent continuous improvement certification.
• Knowledge of industry practices.
• Practical knowledge related to the products/components that the position will support, e.g., electromechanical product components and assembly processes.
• Experience in process development.
• Experience in continuous improvement culture, skill sets, and tools to enhance quality and operational excellence.
• Experience with the proper use of common inspection tools, test equipment, and visual standards.

Core Competencies

• Systems Thinking & Cross-Functional Collaboration
• Customer Empathy in High-Stakes Environments
• Customer Service Oriented
• Regulatory Compliance & Documentation Excellence
• Robotics Serviceability & Diagnostic Design
• Change Management & Training Enablement

Education

• Bachelor's in Mechanical, Electrical, Robotics, or Biomedical Engineering.
• 1-3 years in service engineering or field service for complex electromechanical systems (preferably surgical robotics or medical devices).

Equal Opportunity Employer

TekWissen Group is an equal opportunity employer supporting workforce diversity.