Service Support Specialist

About the role

Atlas Copco is seeking a dedicated Service Support Specialist to play a key role in assisting our external customers with inquiries and resolving issues related to product orders. This position involves coordinating work requests with our Repair Centers and ensuring seamless order processing.

Responsibilities

• Create and manage service work orders by reviewing quotes and purchase orders for accuracy and ensuring all information is properly entered into our internal systems.
• Perform final reviews of completed work orders, ensuring documentation is accurate and customer invoices are generated in a timely manner.
• Serve as a key point of contact for customers, providing prompt, professional communication and status updates throughout the service process.
• Develop expertise in Atlas Copco's service management systems, including Spirit and SAP, to support efficient order processing and issue resolution.
• Build strong relationships with customers, vendors, and internal teams to ensure a seamless service experience and high levels of customer satisfaction.
• Maintain detailed and accurate documentation within service systems to ensure visibility, consistency, and efficient workflow management.
• Partner closely with internal teams to resolve discrepancies, communicate updates, and keep orders moving forward.
• Identify opportunities to improve processes, reduce order delays, and enhance the overall customer experience.

Requirements

• 3+ years of experience in customer service, order management, service coordination, logistics, or a related support role.
• Experience working with SAP, ERP systems, CRM platforms, or other business systems used to manage orders, inventory, and customer information.
• Strong attention to detail with the ability to accurately process quotes, purchase orders, work orders, and invoices.
• Excellent verbal and written communication skills, with the ability to provide timely, professional updates to both internal and external customers.
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks and follow through on open issues.
• A proactive, problem-solving mindset with the ability to identify discrepancies, investigate issues, and drive resolution.
• Proficiency with Microsoft Office, including Outlook.

Qualifications

• A customer-first approach and a commitment to delivering a positive service experience.
• Ability to work effectively in a collaborative, cross-functional environment while building strong relationships with customers, vendors, and internal stakeholders.
• Ability to work a hybrid schedule in Louisville, Kentucky (3 days in-office, 2 day remote).

Skills

• Customer service skills
• Order management
• Service coordination
• Logistics
• ERP systems (SAP, CRM platforms)
• Microsoft Office (Outlook)

Benefits

• Professional Development
• Comprehensive Benefits
• Financial Security
• Family Support
• Wellness Perks
• Rewarding Culture

Pay

Details about pay are not specified in the job posting.

Schedule

This hybrid position requires you to work out of the Louisville office 3 days a week, with 2 days a week remotely.