Service Support Specialist

Job Responsibilities

• Mets regularly with Funeral Director(s) to ensure customer needs are met
• Frequently communicates with families to coordinate activities
• Takes first calls and dispatches removal teams
• Collects vital information, files death certificates and insurance claims
• Schedules appointments for Funeral Directors
• Designs and prints memorials; creates, scans, and corrects arrangement documents
• Orders merchandise, flowers, urns
• Schedules services including coordinating with churches, cemeteries and staff
• Aids in setting up funeral/visitation areas and takes down
• Aids during funeral services and events
• May be required to ensure company vehicles are clean and fueled, prior to and after services
• Adheres to all Company and Regulatory requirements
• Performs other administrative duties for the location when time permits

Minimum Requirements

• Education: High School diploma or equivalent
• Certification/License: Good driving record and valid driver’s license
• Experience: 2 years of experience in an office clerical or customer service capacity required
• Experience: Experience working in a customer-focused and fast-paced professional environment required
• Funeral industry experience preferred but not required
• Knowledge, Skills And Abilities: Strong knowledge of computers and software, above average communication skills, high level of compassion and integrity, problem-solving skills, ability to multi-task and set priorities, ability to maintain confidentiality, ability to work beyond standard business hours including weekends, detail-oriented, professional team player, proactively seeks out tasks, motivated, enthusiastic work ethic

Work Conditions

• Work Environment: Mostly works indoors during all seasons and weather conditions, occasional work outdoors, limited amount of local and/or multiple location traveling required, professional dress is required when in contact with families
• Work Postures: Sitting continuously for many hours per day, up to 6 hours per day, occasional periods of time standing, up to 3 hours per day, climbing stairs to access buildings
• Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage, ability to lift up to 20 pounds
• Work Hours: Working beyond “standard” business hours as the need arises

Work Location

US-FL - Miami