Service Support-Runner - X Center Apex Grille

About the role

The Apex Grille at M1 Concourse’s X Center is hiring Food Runners / Service Support for our opening team. You’ll help ensure dishes reach guests quickly, accurately, and looking exactly as intended. This role is ideal for someone eager to learn professional hospitality and grow into additional restaurant positions.

Responsibilities

• Assist with large-party arrangements, including table positioning, place settings, service-station preparation, equipment staging, resets, and breakdowns.
• Clear, clean, and reset tables promptly according to established service standards.
• Collaborate and communicate effectively with Servers, Bartenders, Hosts, Bussers, culinary personnel, and other Team Members regarding table needs, guest requests, and service priorities.
• Complete assigned opening, operating, closing side work, including setup, cleaning, stocking, organization, and breakdown.
• Complete event breakdown and ensure equipment, serviceware, and supplies are returned to designated locations and stored cleanly, safely, and accurately.
• Complete event, buffet, and service-station setup according to the approved function plan and management direction.
• Complete terrace setup, including furniture positioning and service-station stocking, according to the operating or event plan.
• Complete weather-related terrace breakdowns, including protecting, relocating, storing, and reestablishing furniture, serviceware, and supplies.
• Confirm that all required condiments, sauces, utensils, and accompaniments are delivered with each order.
• Deliver food and appropriate service items to simulator, entertainment, and other designated guest areas while maintaining accuracy, presentation, temperature, and safety.
• Deliver food promptly and safely to the correct table and guest, coordinate appropriate course timing, and professionally announce each dish.
• Follow established procedures for allergy-designated orders and refer questions regarding ingredients, allergens, preparation methods, and dietary accommodations to the assigned Server or manager.
• Handle plates, trays, glassware, serviceware, and serving equipment safely to protect food quality, temperature, and presentation.
• Maintain and stock service stations with flatware, glassware, plates, napkins, condiments, trays, and other required supplies.
• Maintain compliance with M1 Concourse policies, Apex Grille procedures, and applicable food-safety, sanitation, and workplace-safety requirements while performing other restaurant, event, and operational duties as assigned.
• Maintain dining-room cleanliness, keep travel paths clear, and promptly address or report spills, obstructions, broken serviceware, and other safety concerns.
• Maintain tables throughout service by clearing and pre-bussing finished plates, glassware, and service items without disrupting the guest experience.
• Monitor the kitchen pass and coordinate with the expediter, culinary Team Members, and Servers regarding completed orders, pending items, course timing, and delivery priorities.
• Polish flatware, glassware, and other serviceware and ensure condiments remain clean, organized, stocked, and guest-ready.
• Prioritize service-support activities that remove non-selling tasks from Servers and allow them to focus on guest engagement, recommendations, order taking, and sales.
• Refill water and assist with the delivery of nonalcoholic beverages and other appropriate table-support needs.
• Respond professionally to reasonable guest requests, communicate needs outside the position’s authority to the appropriate Server or manager, promptly report food-quality concerns, equipment issues, shortages, and unsafe conditions.
• Stage, load, unload, and safely transport catering equipment, food, serviceware, and supplies between storage, kitchen, vehicles, and event locations.
• Support catering and private events through food transport, food running, buffet or station replenishment, clearing, and general service assistance.
• Support terrace service through food running, bussing, table maintenance, clearing, and resetting.
• Verify each order for the correct table number, seat position, item count, modifications, requested temperatures, allergy designations, accompaniments, and overall presentation.

Benefits

• Employee discounts
• Paid time off

Schedule

Opening team position at The Apex Grille | M1 Concourse’s X Center | Pontiac.