Service Support Assistant/Groundskeeper

About the Role

The Service Support Assistant (Groundskeeper/Porter) maintains property cleanliness, curb appeal, and readiness of common areas, exterior grounds, and vacant units to support resident satisfaction and leasing success.

Responsibilities

• Remove trash and debris from grounds, breezeways, parking lots, and dumpster areas
• Maintain landscaping appearance, flowerbeds, grass areas, and exterior presentation
• Assist with pool upkeep, snow removal, or seasonal property tasks as needed
• Report maintenance issues to the appropriate supervisor
• Follow company safety procedures and appearance standards
• Other tasks designated by supervisor

Requirements

• Ability to use cleaning agents and equipment safely
• Strong dependability, teamwork, and service mindset
• Frequent walking, lifting, standing, stair climbing, and outdoor work
• Emergency/weekend support may be required
• Ability to lift 50 lbs

Qualifications

• High school diploma or GED (preferred)
• Multifamily porter, janitorial, landscaping, or grounds experience (preferred)
• Bilingual communication ability where useful for property (preferred)

Skills

Communication Skills

• Following written/oral instructions, such as work orders
• Reporting work completion to supervisors

Technology Skills

• Basic proficiency in digital work order systems (e.g., Yardi, SmartRent) to close out completed tasks
• Basic smartphone skills for taking photos for turnovers and inspections

Benefits

• Full insurance benefit suite including Medical, Dental, Vision, Critical Illness, Accident, and Short Term Disability Insurance
• Company-paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being services
• 401K with dollar-for-dollar company match up to 6% of pay (fully vested immediately; automatic 4% enrollment after 60 days for eligible employees aged 21+)
• Paid Time Off: 5.23 hours accrued per pay period (17 days per year)
• 11 paid holidays per year
• Paid parental leave: 4 weeks as primary caregiver or 2 weeks as secondary caregiver after 6 months; 12 weeks as primary caregiver after 2 years
• Tuition reimbursement up to $5,000 per year (repayment obligations apply if employment terminates prior to 24 months)