Service Supervisor - The Heights at 8721

About the role

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design. The Heights at 8721 is an affordable community in Austin, Texas, with proximity to outdoor activities, dining, and shopping. Spacious floor plans with sleek fixtures and finishes are complemented by amenities including a swimming pool and fully equipped fitness center. As a member of our team, you will play an important role in delivering outstanding service, building meaningful resident relationships, and helping create a welcoming community people are proud to call home. If you are passionate about customer service, collaboration, and making a positive impact every day, we would love to hear from you!

Responsibilities

• Oversee the entire maintenance process for the property by ordering supplies, diagnosing maintenance problems, and performing service requests.
• Maintain the physical condition of the property.
• Utilize hand tools and power tools.
• Perform building maintenance and repairs.
• Respond to issues outside of normal work schedule when required.
• Accurately report all time worked by clocking in before beginning work and out only when done working.
• Follow all company policies and procedures.
• Perform other duties as assigned.

Skills

• Customer service focused.
• Supervise the workflow for the service staff and delegate workload to staff.
• Meet and exceed budget expectations for expenditures.
• Order supplies, materials, and tools as needed.
• Diagnose problems and repair major appliances, HVAC, plumbing, electrical (when no license is required), general carpentry, pool care, and roof and gutter repairs.
• Address issues with landscaping and snow/ice removal.
• Communicate effectively with residents and coworkers even in difficult situations.
• Perform service requests correctly and promptly.
• Operate computers and other technological devices to access email, and company-utilized software.
• Successfully execute Elmington's non-negotiables for service work orders and vacant turn times.
• Proven leader, forward thinker, innovative, and driven.

Requirements

• Minimum 2 years of property maintenance and/or maintenance experience.
• Effective communication.
• Hold at least one of the following certifications (must obtain within 60 days of employment if not already certified):
  • EPA Section 608 Certification (HVAC) – required for technicians handling refrigerants.
  • HVAC Certification (e.g., HVAC Excellence or equivalent).
  • Preferred: OSHA 10 or OSHA 30 Certification.
  • Preferred: CPO (Certified Pool Operator).
  • Preferred: Plumbing or Electrical Licenses (depending on state requirements).
• Physical demands: frequently sit, stand, and walk; regularly required to talk or hear; frequently required to use hands or fingers to handle objects, tools, or