Service Supervisor - Lantower Midtown

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993. www.greystar.com

Job Description Summary

This role oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet Greystar’s standards for cleanliness, appearance, safety, and overall functionality.

Responsibilities

• Assist and complete work orders generated from resident requests, diagnosing defects and making repairs in accordance with policies, procedures, safety standards, and code requirements.
• Oversee and complete the “make‑ready” process for vacant apartments, including pre‑move‑out inspections, punch‑list creation, vendor scheduling, supply procurement, maintenance tasks, and final inspections.
• Develop standards for cleanliness and appearance of grounds, amenities, building exteriors, unit interiors, breezeways, signage, leasing office, garbage areas, parking lots, and other common areas.
• Periodically inspect work performed by service team members, contractors, vendors, and other service providers to assess effectiveness, verify quality, and develop corrective action plans.
• Maintain adequate inventory of spare parts and maintenance materials; collaborate with the Community Manager to order supplies and tools within budgetary guidelines.
• Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Assist the Community Manager in developing budgets for regular repair, maintenance, and capital projects.
• Support cost‑cutting and expense‑control programs by repairing rather than replacing parts, minimizing waste, and using tools and equipment correctly.
• Conduct regularly scheduled Greystar safety meetings, ensure MSDS sheets are current and accessible, and stay up‑to‑date on OSHA and other safety regulations.
• Demonstrate customer service skills by treating residents and others with respect, answering questions, responding sensitively to complaints, and completing work orders efficiently and urgently.

Basic Knowledge & Qualifications

• High school diploma, GED, or related experience and training.
• Experience in property‑management maintenance, building maintenance, or a related trade.
• Own hand tools (unless prohibited by state law) and proficiency in safe use and maintenance of hand tools, power tools, mechanical equipment, and measuring devices.
• Ability to apply logical thinking to define and correct problems.
• Strong customer service and interpersonal communication skills for interacting with residents, clients, team members, and other contacts.
• Effective written and verbal communication; ability to represent company management and answer policy‑related questions.
• Proficiency with internet, word processing, spreadsheet, and database programs for record‑keeping and reporting.
• Preferred: Property management system experience.
• Mathematical skills for reviewing and completing financial, administrative, and legal documents.

Specialized Skills

• EPA certifications Type I and II or Universal (required for work on sealed HVAC systems).
• All certifications required by state and local jurisdictions.
• Valid driver’s license to operate a golf cart on the property, if applicable.

Travel / Physical Demands

• Ability to stand, walk, sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Push, pull, lift, or maneuver up to 25 lb independently and up to 50 lb with assistance.
• Local, routine travel for business meetings, training programs, or other job‑related situations.
• Flexible schedule, including on‑call duties during evenings, weekends, and holidays.

Compensation

Additional compensation factors include business requirements, prior experience, current skills, and geographical location. Corporate positions may be eligible for quarterly or annual bonus programs based on individual and company performance. On‑site property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.

Benefits

• Competitive medical, dental, vision, and disability & life insurance.
• Low (free basic) employee medical costs for employee‑only coverage; discounted costs after 3 and 5 years of service.
• Generous paid time off: 15 days vacation, 4 personal days, 10 sick days, 11 paid holidays, plus birthday off after 1 year.
• Additional vacation accrued with tenure.
• On‑site housing discount at Greystar‑managed communities (subject to availability).
• 6‑week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with company match up to 6% of pay after 6 months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (including adoption or surrogacy).
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program.