Service Supervisor, San Diego (2nd shift)

About the role

The Supervisor, Service Center is a managerial position within Lucid Motors. This role will support the service manager in overseeing the day-to-day operations of the Lucid Service Center, managing a team of advisors, technicians, service assistants, and parts staff.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs
• Performance Management: learns to continually evaluate the performance of each employee and provides feedback on a consistent basis to drive results
• Supports, implements, and provides follow-up for all training
• Participates in meetings, workshops, and other learning opportunities
• Ensures the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors
• Manages timecards and schedules for service center team members
• Addresses any client concerns or complaints quickly and professionally
• Develops a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance
• Delegates and directs all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
• Makes quality control checks on vehicles once repairs have been completed
• Affords a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Supervisor
• Assists with or performs administrative tasks
• Resolves all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Qualifications

• Automotive service experience including understanding various KPI's i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
• Learning agility
• Willingness to take on more responsibility to learn and develop into management position
• A self-starter with curiosity and desire to review processes and execute changes
• Gain knowledge of company policies, protocols, and process
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
• Verifiable track record of excellence in Customer Service
• Willingness to assist on repairs on an as needed basis
• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
• Excellent written and verbal communication skills, including ability to work independently and collaboratively in a team environment
• Assist in building a world-class team from the ground up
• Ability to analyze and interpret internal reports
• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to travel on an as-needed basis
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Preferred Qualifications: AA/BS in either Automotive Technology or Business Management, or equivalent work experience; Knowledge of HV systems, LV systems, and EV powertrains; Start-up experience and related fast-paced environments; Previous OEM specific EV experience and training; ASE Certifications; EPA 609 Certification

Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.