Service Supervisor, Mission Viejo (2nd shift)

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. The Service Center Supervisor, 2nd Shift is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential. This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff. The ideal candidate will demonstrate curiosity and learning agility to develop experience on the front end (customer facing), back end (technicians) and operations management. This role will be setting an example for their team while encouraging continuous improvement. The Supervisor will be responsible for ensuring the work orders are detailed, complete and properly filled out. In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible. Responsibilities Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairsPerformance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive resultsWill be involved in the selection, training, and development of service employees, ensuring all positions are filled in a timely mannerSupport, implement and provide follow-up for all trainingParticipate in meetings, workshops and other learning opportunitiesEnsure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendorsManage timecards and schedules for service center team membersAddress any client concerns or complaints quickly and professionallyDevelop a working knowledge of all industry standards, regulations, restrictions, and ensures department complianceDelegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on timeMonitor employee work and provide guidance, ongoing training, and development as neededPerform quality control checks on vehicles once repairs have been completedAcquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a SupervisorAssist with or perform administrative tasksResolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectivelyOther duties as assigned Qualifications Automotive service experience including understanding various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround timeLearning agilityWillingness to take on more responsibility to learn and develop into management positionA self-starter with curiosity and desire to review processes and execute changesGain knowledge of company policies, protocols, and processExceptional ability to collaborate, motivate, and lead individuals, groups, and vendorsVerifiable track record of excellence in Customer ServiceWillingness to assist on repairs on an as needed basisExceptional organization and the ability to drive continuous improvement in a fast-moving environmentExcellent written and verbal communication skills, including ability to work independently and collaboratively in a team environmentAssist in building a world-class team from the ground upAbility to analyze and interpret internal reportsAdvanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS softwareAbility to travel on an as-needed basisWillingness to complete Lucid provided CPR training post hireValid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire Preferred Qualifications AA/BS in either Automotive Technology or Business Management, or equivalent work experienceKnowledge of HV systems, LV systems, and EV powertrainsStart-up experience and related fast-paced environmentsPrevious OEM specific EV experience and trainingASE CertificationsEPA 609 Certification At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Base Pay Range (hourly) $97,700—$134,310 USD Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.