Service Supervisor - Field

About the Company

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. With over 100 years in business and headquarters in Fenton, Missouri, we are a family-owned legacy committed to serving our customers and empowering our workforce to build the next century of success.

Why Work For Us

At Fabick Cat, you are more than an employee—you are part of the Fabick family. We invest in our workforce, supporting and developing talent to help you build a successful career and become a legacy. We offer a highly competitive total compensation and benefits package in appreciation of our employees' commitment.

About the Role

The Service Supervisor oversees the daily operation of service repairs performed on internal and external equipment.

Responsibilities

• Review customer requests for service to determine the cause, type of malfunction, and customer address.
• Determine staff hours, personnel, parts, and equipment required for service calls using product knowledge and service procedures.
• Prepare schedules for service personnel, assigning tasks based on workers' knowledge, experience, and capabilities.
• Arrange transportation of machines and equipment to and from customer locations for repairs.
• Finalize invoicing, review work hours, parts utilized, and work performed for each service call.
• Requisition replacement parts and supplies.
• Counsel employees on work-related issues and assist in correcting job-skill deficiencies.
• Monitor employees’ work levels and review performance.
• Patrol and monitor work areas to detect unsafe conditions or violations of safety rules.
• Investigate accidents and injuries, preparing reports of findings.
• Compile operational and personnel records, including time, production, inventory, repair, maintenance statistics, and test results.
• Communicate with customers regarding repair status and potential charges.
• Prepare and present service repair estimates.
• Perform all other duties as assigned.

Requirements

• 2-year Technical Degree with emphasis on Diesel Engine or Earthmoving Repair (required).
• 3-7 years of heavy-duty or diesel engine service experience.
• 5+ years in supervision, preferably supervising technicians.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Word, Excel, and other business software applications.