Service Field Supervisor

SUPERVISORY RESPONSIBILITIES

• Safety First
  • Ensures a safe work environment by educating and training technicians in safe work practices, enforcing proper PPE usage, and leading by personal example.
  • Conducts and participates in monthly safety huddles, near-miss reporting, and incident investigations in support of Brady's proactive safety culture goals.
  • Immediately reports all accidents, injuries, and unsafe conditions to the Area Service Manager and EH&S.
• People Centered
  • Treats all Associates, customers, partners, and subcontractors with mutual respect and values their perspectives and contributions.
  • Serves as the primary liaison between the field and the office, ensuring open, honest, and timely two-way communication.
  • Supports hiring, disciplinary actions, and terminations in partnership with the Area Service Manager.
  • Serves as a technical resource for the team by providing direct guidance or connecting technicians with the appropriate expertise needed.
• Customer Focused
  • Sets clear expectations for the team around customer satisfaction, professionalism, and responsiveness—and personally adheres to them.
  • Works with Sales on large accounts and contract turnovers to ensure seamless service delivery.
  • Supports contract compliance in the field by ensuring work is performed within scope, on time, and to quality standards.
  • Maintains quality standards by visiting job sites, reviewing workmanship, and meeting with customers as needed.
• Team Oriented
  • Fosters a spirit of cooperation and teamwork within the team and across departments.
  • Assists the Resource Coordinator in assigning work and matching jobs with technician skill sets.
  • Coordinates information flow on multi-technician accounts within the assigned territory.
  • Presents the team at quarterly Team Leader meetings and communicates updates, feedback, and recognition back to the team.
  • Actively participates in Brady's Mentorship Program as a mentor for developing technicians.
• Business Minded
  • Reviews and understands team metrics, financials, and KPIs with the Area Service Manager and makes necessary adjustments based on results to support operational and financial goals.
  • Provides oversight of team resources, including warehouse space, spare vehicles, trailers, large recovery equipment, pressure washers, and tube cleaning equipment.
  • Oversees annual tool and parts inventories for field technicians and ensures accountability for company assets.
  • Forecasts anticipated staffing needs for the territory in collaboration with the Area Service Manager and Resource Coordinator.
  • Recognizes opportunities and actively promotes sales of Brady products and services.
• Continuous Improvement
  • Provides regular feedback and coaching to technicians on performance relative to expectations, with the goal of developing each individual's capabilities.
  • Stays current on industry changes, code updates, refrigerant regulations, and manufacturer products through ongoing education and training.
  • Leads by encouraging, challenging, and nurturing individual growth and career paths for team technicians.
  • Identifies and recommends process improvements to enhance team efficiency, service quality, and customer outcomes.

SKILLS & QUALIFICATIONS

• Associate’s degree, equivalent coursework from an accredited institution, or a certificate in Heating, Ventilation, and Air Conditioning
• A minimum of 10 years of related experience
• Universal EPA certification
• Working knowledge of Microsoft Office software

PHYSICAL DEMANDS & ENVIRONMENTAL EXPOSURE

• Material handling demands include lifting from floor level to overhead.
• Ability to lift and carry, or otherwise move, up to 25 pounds regularly.
• Ability to lift and carry, or otherwise move, up to 50 pounds frequently.
• Ability to lift and carry, or otherwise move, up to 115 pounds occasionally.
• Regularly required to stand, walk, bend, stoop, crouch, kneel, balance, and climb, with occasional sitting and lying down.
• Regularly classified within the Very Heavy Physical Demand Classification (PDC).
• Regularly required to talk and/or hear; use hands to operate objects, tools, or controls; and reach with hands and arms.
• Noise level is usually loud.
• Regularly exposed to outdoor weather conditions and mechanical and equipment rooms.
• Occasionally exposed to extreme weather conditions.
• During job site visits, the Associate is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; the risk of electrical shock; and vibration.

OTHER REQUIREMENTS

• Ability to pass a drug screening
• Ability to provide proof of U.S employment eligibility