Service Supervisor

About the role

Provides onsite oversight of assets under the direction of the Operations Manager. Acts as the company’s representative in dealings with the customer on‑site. Manages the daily tasks of employees.

Location: Field Office  |  FLSA Class: Non‑Exempt  |  Reports to: Operations Manager

Responsibilities

• Work a rotational schedule, including long and/or occasionally irregular hours.
• Execute onsite supervision of all jobs.
• Perform a full range of supervisory tasks, including training, performance evaluations, and recommendations for promotions, demotions, and termination of employment under the direction of the Operations Manager.
• Ensure that all relevant VoltaGrid policies and procedures are followed and adhered to.
• Review job parameters and specifics with appropriate personnel in the pre‑planning stages of the job.
• Instruct crew members in job procedures, route to location, rig‑up assignments, job assignments, monitoring safety equipment, monitoring communication equipment, and reviewing any special conditions.
• Communicate with the customer regarding the job before starting, during, and after the job is completed.
• Conduct safety meetings with the crew as required by VoltaGrid and the customer.
• Prepare reports and schedules to ensure accuracy and efficiency.
• Inspect work performed to ensure that it meets SOPs.
• Instruct crew in policies and procedures and the use and maintenance of equipment.
• Assist with complaints about service and equipment and take corrective action.
• Oversee equipment maintenance to ensure that it is in working order and confirm all equipment is operational.
• Complete all training necessary as it relates to a supervisory role, including Flash Arc Training and Basic Electrical Safety Training.
• Determine the appropriate level of personal protective equipment (PPE) needed for the specific assigned task.
• Self‑supervise on daily tasks and metrics.
• Work both as part of a team and independently for multiple hours.
• Present equipment, tools, and self in an orderly and tidy manner.
• Be available by phone while on a scheduled rotation.
• Operate a company vehicle safely and maintain a clean driving record.
• Comply with all safety standards and procedures.
• Oversee safety and environmental requirements while operating equipment on site, and assist with incident response and investigations as needed.
• Achieve on‑time completion of all assigned training.
• Promote ethical behavior in all aspects of the business and lead by example.
• Utilize online forms/automation; be computer literate.
• Perform all other duties and responsibilities as assigned by the Manager.

Requirements

• 1–2 years of leadership experience in a related field.
• Minimum 3–5+ years of related experience, preferably in the oil and gas industry or service rental, with an electrical or mechanical focus.
• High school diploma, skilled‑labor certificate, or equivalent.
• Willingness to work in exposure to extreme temperatures, wind, precipitation, and at heights.
• Ability to stoop, sit, stand, or be on feet for extended periods.
• Ability to lift 50 pounds up to 10 times per shift.
• Mechanical aptitude.
• Valid driver’s license and clean driving record.
• Good written and verbal communication skills.
• Availability to be “on call” for both shifts while on rotation.
• Ability to communicate with Engineering, Operations, HSE, and vendors as needed.